Trinity Martinez
Albuquerque,NM
Summary
Skilled in curriculum development and problem-solving, demonstrating critical thinking and organization. Achieved consistent customer satisfaction through active listening and effective communication. Motivated to grow and learn within the company to provide the best customer service. Meeting members needs and finding the best solution to help them understand everything that is going on. Highly motivated customer advocate ready to take on new challenges and quick to learn new skills.
Overview
9
9
years of professional experience
Work History
Costumer Advocate
Blue Cross and Blue Shield
Albuquerque, NM
01.2022 - Current
- Responsible for responding to telephone and/or written inquires, working independently and consistently meeting customer needs. Receive, research and process information from members to determine needs/wants and ensure customer questions have been addressed.
- Analyze inquires to anticipate and determine inquirer's needs and next action to be taken to respond in a prompt and accurate manner
- Collaborate with providers, families and members by ensuring communication is open and information appropriately share (in compliance to HIPAA) to ensure members needs are met
- Communicate and interact effectively and professionally with co-workers, management and customers
- Comply with HIPPA, diversity principles, corporate integrity, compliance program policies and other applicable corporate and department policies
- Adhere to production standards and goals
- Provide guidance to members when determining what benefits best suits their needs
- Provide information and assistance to members with filing and pursuing a grievance or appeal
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Researched customer inquiries to ensure accurate resolution of their issues.
Lead Teacher
La Petite Academy Inc.
Rio Rancho, New Mexico
05.2019 - 10.2021
- Made weekly curriculum plans to help the students learn basic skills
- Managed and supervised the classroom and students
- Organized the classroom before children arrive
- Disinfected area's in the classroom
- Communicated with parents on student daily progress
- Changed diapers/Potty trained
Shift Leader
Churches Chicken
Rio Rancho, NM
02.2018 - 04.2019
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
Administrative Assistant
Izzy's Scarfs
Rio Rancho
05.2016 - 02.2018
- Maintained and organized sales
- Processed Deposits
- Verified Customer Orders
- Managed incoming calls
- Organized filing system
- Copied and faxed documentation
- Prepared packages for delivery
- Created spreadsheet in Microsoft Excel
Education
High School Diploma -
Rio Rancho Cyber Academy
Rio Rancho, NM05-2018
Associates
CNM
Albuquerque, NMSkills
- Customer services
- Data Entry
- Educating customers
- Critical thinking
- Active listening/learning
- Retail sales
- Microsoft word, microsoft excel and powerpoints
- Organization
- Curriculum development
- Problem solver
Timeline
Costumer Advocate
Blue Cross and Blue Shield
01.2022 - Current
Lead Teacher
La Petite Academy Inc.
05.2019 - 10.2021
Shift Leader
Churches Chicken
02.2018 - 04.2019
Administrative Assistant
Izzy's Scarfs
05.2016 - 02.2018
High School Diploma -
Rio Rancho Cyber Academy
Associates
CNM