Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Trinity Ortiz

Wheeling,WV

Summary

Experienced professional caregiver delivering patient-centered care in fast-paced environments. Proficient in assisting with daily living activities, monitoring vital signs, and providing emotional support. Demonstrates strong focus on team collaboration and achieving positive outcomes. Known for reliability, adaptability, and expertise in using medical equipment and following care plans.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Oglebay Good Zoo
09.2022 - Current
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Operated cash register to record transactions accurately and efficiently.
  • Met customer service goals and exceeded customer expectations.

Certified Nursing Assistant

Modesto Post Acute Center
01.2021 - 08.2022
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Cashier

Funworks! Family Fun
03.2020 - 08.2021
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Bachelor of Science - Nursing

Wheeling University
Wheeling, WV
12-2025

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Patient Care
  • HIPAA Compliance
  • Reliable team player
  • Direct Patient Care
  • Cultural Awareness

Certification

  • American Heart Association CPR certified
  • TIPS Mental Health trained

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Cashier

Oglebay Good Zoo
09.2022 - Current

Certified Nursing Assistant

Modesto Post Acute Center
01.2021 - 08.2022

Cashier

Funworks! Family Fun
03.2020 - 08.2021

Bachelor of Science - Nursing

Wheeling University

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Trinity Ortiz