Trinity Sapp
Jacksonville,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative I
Empowerment Of Florida
12.2021 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Duval Virtual Academey
05.2023
Skills
- Active Listening
- Speaking Clearly
- Mozilla Firefox
- Problem Investigations
- Providing Feedback
- Persuasive Selling
- Customer Assistance
- Building Customer Loyalty
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Ability to Lift 40 Pounds
- Speech Clarity
- Goal-Driven
Certification
Cyber Security Certification
Timeline
Customer Service Representative I
Empowerment Of Florida
12.2021 - 07.2023
High School Diploma -
Duval Virtual Academey
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