Trinity Smith
Tallahassee,FL
Summary
Self-motivated customer service professional with 1+ years of experience promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Confident in ability to impact success at all levels of an organization.
Overview
3
3
years of professional experience
Work History
Front Service Clerk
Publix
06.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Advised guests about available products and services to meet individual needs.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Managed multiple tasks in high-volume environment.
- Trained new staff on company policies, procedures and standards, boosting productivity.
- Maintained facility by sweeping, mopping, and vacuuming floors; taking out trash; disinfecting and wiping down facility; and cleaning bathrooms and restocking supplies.
- Accurately handled 30+ customer transactions per hour.
- Self-motivated, with a strong sense of personal responsibility.
Secretary
National Honor Society, NHS
08.2020 - 05.2022
- Created and updated records and files to maintain document compliance.
- Spoke at the induction ceremony on one of the four pillars of NHS.
- Helped plan fundraisers and handled communication with other members.
- Recorded attendance and detailed notes on every meeting before presenting it to the club's President every month.
- Collaborated with other members on ways to increase team participation and productivity.
- Demonstrated leadership, character, and citizenship and influenced others to do the same.
Education
High School Diploma -
Wakulla High School
Crawfordville, FL05.2023
Skills
- UAS Safety Certification
- Microsoft Word
- Customer Service and Assistance
- Efficient Sales Transactions
- Product Knowledge
- POS System
- Problem Solving Skills
- Flexibility
Timeline
Front Service Clerk
Publix
06.2022 - Current
Secretary
National Honor Society, NHS
08.2020 - 05.2022
High School Diploma -
Wakulla High School
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