Trinity Soriano
Las Vegas,NV
Summary
Highly personable and skilled in customer service, with background as Hostess in restaurant and lounge settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Summer House
Las Vegas, NV
10.2023 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Food Runner
Paymon's Mediterranean Cafe & Lounge
Las Vegas, NV
06.2022 - 02.2023
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Provided assistance with clearing plates from tables after meals were completed.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Responded promptly to customer inquiries and requests for additional items or services.
Hostess
Yolo’s Mexican grill
02.2022 - 05.2022
- Interacting with customers, answering questions, giving directions
- In charge of sitting chat placing servers in areas and then rotating the customer in order with the servers area
- Asking servers if they are okay with how many tables they have
- Helping clean up bringing glasses and plates to the back when busy
- Making guacamole every weekend for customers.
Education
High School Diploma -
Chaparral High School
05.2022
Skills
- Reservations Coordination
- Conflict Resolution
- Menu Memorization
- Dining customer service
- Quality Control Analysis
- Complex Problem-Solving
- Customer Service
- Cash Handling
- POS system operations
- Relationship Building
Timeline
Restaurant Hostess
Summer House
10.2023 - Current
Food Runner
Paymon's Mediterranean Cafe & Lounge
06.2022 - 02.2023
Hostess
Yolo’s Mexican grill
02.2022 - 05.2022
High School Diploma -
Chaparral High School