Trinity Souther
Wilmington,NC
Summary
Outgoing and friendly employee with excellent interpersonal communication strengths. Values positive attitude in a work space. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
Work History
Barista
Port City Java
09.2022 - 11.2023
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Built foundational relationships with co-workers and regular customers.
Barista and Baker
Feathers And Frosting
05.2023 - 08.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Intern
Surfing The Nations
05.2022 - 08.2022
- Worked with youth at community-based, non-profit educational or other organizations.
- Participated in humanitarian aid missions, delivering essential supplies to affected populations.
- Coordinated with non-profit organizations to identify needs, establishing impactful volunteer opportunities.
Barista
Dutch Bros
04.2021 - 08.2021
- Maintained speed and accuracy when preparing beverage recipes and specialty drinks to minimize customer wait times
- Retained knowledge of menu items to assist customers with beverage selections
- Suggested food and pastry items to complement beverage orders
- Determined customer beverage interests and needs to create warm and welcoming atmosphere.
Server
Heirloom haul
10.2020 - 07.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Processed credit card transactions, gift cards, and cash transactions
- Followed safety, sanitization, and food handling guidelines
- Increased sales with upselling techniques and thorough knowledge and enthusiasm of menu items, specials, and promotions.
Education
Bachelor of Science - Nursing
University of North Carolina Wilmington
Wilmington, North Carolina05.2025
High school diploma -
Mckinney Christian Academy
Mckinney, TX05.2021
Skills
- Friendly, positive attitude
- Up-Selling
- POS system operation
- Speedy and efficient
- Calm under pressure
- Relationship building
- Positive and professional
- Guest engagement
- Team member support
- Menu memorization
- Solid problem solver
Timeline
Barista and Baker
Feathers And Frosting
05.2023 - 08.2023
Barista
Port City Java
09.2022 - 11.2023
Intern
Surfing The Nations
05.2022 - 08.2022
Barista
Dutch Bros
04.2021 - 08.2021
Server
Heirloom haul
10.2020 - 07.2021
Bachelor of Science - Nursing
University of North Carolina Wilmington
High school diploma -
Mckinney Christian Academy
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