Trinity Thompson
Alexander,USA
Summary
To obtain an entry level position with a company where I will be able to use my education and skills to grow and advance.
Overview
8
8
years of professional experience
Work History
Ortho Specialist 1
Rock Dental Brands
Little Rock, Arkansas
06.2024 - Current
- Collaborated with dental teams to ensure optimal patient care delivery.
- Implemented office processes to enhance workflow and team communication.
- Manage insurance claims, ensuring timely processing and resolution.
- Optimize payment plans, enhancing financial clarity for clients.
- Facilitate effective communication between insurance companies, clinics, and clients.
- Utilize KACE and GreyFinch software to streamline insurance verification.
- Educate patients on insurance processes, improving understanding and satisfaction.
Sales associate
Dillard’s
Little Rock, AR
04.2022 - 06.2024
- Assist customers with purchases
- Assist customers with locating items
- Tender cash, card, and check transactions
- Maintain a positive register drawer
- Organize, and clean department area
- Provide excellent customer service
- Answer telephone calls
- Maintain a positive customer rapport.
Customer Service Coordinator
Capital One
Little Rock, AR
12.2021 - 04.2022
- Company Overview: (Work from Home)
- Answering multiple phone lines inbound calls
- Supporting customers by providing helpful information
- Answering questions
- De-escalating complaint situations
- Ensuring clients are satisfied with the services and features provided
- (Work from Home)
Health Screener
UAMS Medical Center
Little Rock, AR
02.2021 - 02.2022
- Assist visitors and patients who came into the hospital
- Screen for COVID guidelines
- Take temperatures
- Assist with completing paperwork
- Escort to their destination
- Answer phone calls with questions
Customer Service Representative
Home Depot Online
Little Rock, AR
04.2021 - 12.2021
- Company Overview: (work from home)
- Assist customers with purchases
- Assist customers with locating online items
- Assist clients with online check out
- Answer multiple phone lines maintaining Quality Assurance Standards
- Provide excellent customer service
- (work from home)
Cashier/Online Order Assistant
Kroger’s Grocery Store
Conway, AR
08.2020 - 08.2021
- Prepare and deliver online orders to satisfy the customers’ experiences
- Scan grocery items
- Process online payments
- Provide excellent customer service
Summer Camp Aide
City of Little Rock
Little Rock, AR
06.2017 - 08.2019
- Company Overview: Summer Youth Enrichment Counselor
- Responsible for leading and implementing daily recreational activities
- Educational projects with groups of children ages K-15 years old
- Maintaining safety of all campers
- Leading onsite and offsite activities
- Organizing equipment
- Preparing for daily operations
- Building a repour with the campers
- Summer Youth Enrichment Counselor
Education
Registered Dental Assisting - Dentistry
Central Arkansas School of Dental Assisting
Little Rock11-2024
Bachelor of Science - Biology Non-Teaching
University of Arkansas At Pine Bluff
Pine Bluff, AR12.2023
Honors Diploma -
J.A. Fair High School
Little Rock, AR05.2019
Skills
- Advanced Computer Skills
- Advanced Microsoft Word
- Advanced Microsoft Excel
- Advanced Microsoft PowerPoint
- Website Development
- 10-Key
- Excellent Customer Service Skills
- Faxing, copying, and scanning documents
- Answer Multiple phone lines
- Fast learner
- Works well independent or with a team
- Excellent Interpersonal Skills
References
Available upon request
Leadership Experience
- National Honors Society
- AVID (Advancement via Individual Determination College Readiness Program), Student President
- Gifted and Talented
- Future Business Leaders of America
- History Club
- Science Club
- BETA Club
- Student Council Member
- University of Arkansas Children’s International Member
- J.A. Fair Dance Team Co-Captain
Timeline
Ortho Specialist 1
Rock Dental Brands
06.2024 - Current
Sales associate
Dillard’s
04.2022 - 06.2024
Customer Service Coordinator
Capital One
12.2021 - 04.2022
Customer Service Representative
Home Depot Online
04.2021 - 12.2021
Health Screener
UAMS Medical Center
02.2021 - 02.2022
Cashier/Online Order Assistant
Kroger’s Grocery Store
08.2020 - 08.2021
Summer Camp Aide
City of Little Rock
06.2017 - 08.2019
Registered Dental Assisting - Dentistry
Central Arkansas School of Dental Assisting
Bachelor of Science - Biology Non-Teaching
University of Arkansas At Pine Bluff
Honors Diploma -
J.A. Fair High School