Trinity Tucker
Columbus,OH
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at United States Post Office where I significantly reduced wait times. Expert in mail sorting and a champion of teamwork, I excel in high-pressure environments, ensuring accuracy and efficiency. My approach combines postal regulations knowledge with a commitment to exceptional service. Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Customer-focused PSE with more than [-1] years of experience within fast-paced, high volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services.
Overview
5
5
years of professional experience
Work History
Post Office Clerk
United States Post Office
12.2022 - 09.2023
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
Customer Service Supervisor
Marcs Grocery
08.2021 - 08.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Retail Sales Associate
Volunteers Of America
07.2021 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Team Member
Little Caesars Pizza
06.2020 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Front of House Staff Member
Chick-fil-A
05.2019 - 12.2019
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
Food Runner
AMC Theatres
06.2018 - 11.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
High School Diploma -
07.2020
n/a
Skills
- Mail Sorting Proficiency
- Teamwork orientation
- Cash handling expertise
- Postal regulations knowledge
Timeline
Post Office Clerk - United States Post Office
12.2022 - 09.2023
Customer Service Supervisor - Marcs Grocery
08.2021 - 08.2022
Retail Sales Associate - Volunteers Of America
07.2021 - 08.2021
Team Member - Little Caesars Pizza
06.2020 - 03.2021
Front of House Staff Member - Chick-fil-A
05.2019 - 12.2019
Food Runner - AMC Theatres
06.2018 - 11.2018
The Academy For Urban Scholars - High School Diploma,
Similar Profiles
Rita OwenbyRita Owenby
Rural Mail Carrierr Associate at United States Post Office OfficeRural Mail Carrierr Associate at United States Post Office Office
Catherine H AustinCatherine H Austin
City Letter Carrier at United States Post OfficeCity Letter Carrier at United States Post Office
Diane BrownleeDiane Brownlee
LSSA at United States Post OfficeLSSA at United States Post Office
Katrina JohnsonKatrina Johnson
Rural Mail Carrier at United States Post OfficeRural Mail Carrier at United States Post Office
Betzi RamirezBetzi Ramirez
Cashier at Toro Meat MarketCashier at Toro Meat Market