Trinity Williams

Managed front-desk operations for a high-

volume facility, checking in members, handling multi-line phones, and resolving account or billing discrepancies.

Served as the primary point of contact for guest inquiries, providing exceptional customer service to maintain a welcoming, energetic environment.

Processed retail and point-of-sale (POS) transactions for merchandise, beverages, and guest passes while ensuring accurate daily drawer reconciliation.

Collaborated with sales and personal training teams to identify prospective members and schedule initial fitness consultations.

Maintained facility safety and cleanliness standards by monitoring access control at the front entrance and ensuring a clean, compliant workout environment.

Coordinated final order assembly and accuracy in a high-velocity kitchen environment, cross-checking packed items against tickets to ensure 100% order precision.

Served as the vital communication link between the kitchen line and front-of-house staff, managing the flow of orders to minimize ticket times during peak rushes.

Executed rapid problem-solving and quality control, identifying missing or incorrect items instantly and directing line cooks to make immediate corrections.

Thrived under intense pressure to meet strict speed-of-service goals, keeping order hand-offs organized and flowing smoothly for both the dining room and drive-thru.

Maintained a clean, sanitized, and fully stocked expo station, organizing packaging materials and condiments to ensure maximum operational efficiency.

Assisted donors at the intake area, safely unloading donations, sorting items, and issuing tax receipts.

Operated the point-of-sale (POS) system to process cash and card transactions efficiently while maintaining an accurate register drawer.

Inspected and sorted incoming merchandise to ensure inventory met quality standards before pricing and placing items on the sales floor.

Maintained sales floor organization, regularly restocking shelves and clothing racks to keep the store clean and easy to shop.

Met daily production goals for processing inventory while collaborating with team members to keep the work area safe and organized.

Completed comprehensive classroom training and hands-on clinical rotations. Gained practical experience in patient assessment, trauma care, basic airway management, and BLS (Basic Life Support) protocols while learning to communicate effectively and maintain composure in fast-paced, high-pressure environments.