Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Trinity Young

Charlottle,NC

Summary

Dynamic professional with proven expertise in complaint resolution and adaptability, honed through roles at Target and consulting services. Excelled in creating compelling resumes and enhancing customer satisfaction, demonstrating a high-energy attitude and sales expertise. Achieved significant improvements in client preparation for interviews, showcasing a blend of hard and soft skills essential for fast-paced environments.

Overview

5
5
years of professional experience

Work History

Front of Store/Customer Service Advocate

Target
Washington, DC
05.2024 - 08.2024
  • Greeted and assisted customers with inquiries regarding products and services.
  • Processed orders and requests.
  • Developed relationships with customers through friendly conversations.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled escalated interactions for front-line associates to address complex issues, and restore customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Managed and delivered customers' orders.
  • Sorted and defected faulty products

Intern

Pendergrast Alston Consulting Services
Washington, DC
04.2023 - 09.2023
  • Provided administrative support by completing tasks such as filing documents and scheduling meetings.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Developed and implemented strategies to create compelling resumes that highlighted key strengths and accomplishments.
  • Assisted clients in preparing for interviews by providing tips on how to answer common questions.

Intern

The Dance Institute Of Washington
Washington, DC
08.2019 - 06.2020
  • Contributed ideas during brainstorming sessions to generate creative solutions.
  • Supported senior staff members in the completion of complex projects within deadlines.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Maintained positive working relationship with fellow staff and management.
  • Developed relationships with children and families to ensure their satisfaction with services.
  • Supervised children in between dance periods to ensure safety regulations were followed.
  • Assisted with check-in and check-out procedures for members and guests.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.

Education

Bachelor of Science - Psychology

The University of North Carolina At Pembroke
Pembroke, NC
12-2024

Skills

  • Credit card processing
  • Policy review
  • Complaint resolution
  • Sales expertise
  • High-energy attitude
  • POS system operation
  • Order management
  • Sales floor replenishment
  • Refunds and exchanges
  • Conflict Resolution
  • Multitasking
  • Reliability
  • Adaptability
  • Customer complaint handling
  • Time management abilities
  • Point of sale operation
  • Guest communication
  • Ability to work in a fast-paced environment

Affiliations

Director of Homecoming and Spirit (Pembroke Activities Council)

  • Planned and organized events to improve student engagement
  • Hosted tabling events to increase student involvement
  • Developed a team of students to help assist with events
  • Organized and hosted meeting

Holy Redeemer Catholic Church

  • Member since 2016
  • Served the homeless
  • Planted trees during the winter

Black Student Union - General body member

  • Discussed issues such as lack of financial literacy, racial inequality, etc.
  • Participated in community service events

Conflict Resolution

  • Completed membership training and advanced to a Peer mediator
  • Helped resolve student conflicts
  • Developed contracts for students to follow in order to ensure mediation

Reading Partners

  • Repeatedly volunteered at local school
  • Tutored students ages 4-8
  • Assigned students reading assignments

ACLU club - General Body Member

  • Discussed issues facing racial inequality and injustice

Timeline

Front of Store/Customer Service Advocate

Target
05.2024 - 08.2024

Intern

Pendergrast Alston Consulting Services
04.2023 - 09.2023

Intern

The Dance Institute Of Washington
08.2019 - 06.2020

Bachelor of Science - Psychology

The University of North Carolina At Pembroke

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Trinity Young