Trinity Yuki Salinas
Palm Desert,CA
Summary
Customer Service Subject matter expert (SME) with a strong track record of supporting projects, providing specialized knowledge, and contributing to team development. Actively seeking a career opportunity where I can expand my expertise while applying my transferable skills to drive results and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PSR
CVS Specialty Pharmacy
07.2025 - Current
- Get rid of bullets under work experience
Sr Rep, Care
CVS Caremark
10.2024 - 07.2025
- Responsible for handling escalated calls and aiding CCRs with job knowledge and complex issues.
- Strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action.
- PC proficiency in windows-based applications and strong internet skills
- Ability to positively deal with changes in a complex and rapidly changing work environment.
- Providing effective communication while problem-solving to ensure customer satisfaction
- Being part of the Senior Team Well-Being Champion Committee, increasing awareness of benefits offerings and preventive care initiatives
Rep II, Care
CVS Caremark
10.2023 - 10.2024
- Strong customer service skills, including courteous and professional telephone etiquette.
- Collaborated with health care professionals to address customer inquiries
- Assisting members with their pharmacy benefit plan design, coverage, and formulary.
- Addressing customer inquiries on their Medicare Prescription Drug plan
- Customer Relationship Management (CRM) proficiency
- Medicare D Employer Group Waiver Plan (EWGP) experience
- New England Joint Enterprise Blue Medicare (NEJE) experience
Information Technology Services Assistant
Truman State University
08.2018 - 07.2022
- Provides administrative assistance while managing databases and preparing reports.
- Managing communication while safeguarding internal data per IT policies.
- Helping users configure devices to connect to Truman resources.
- Handling IT related phone calls and walk-in support for all IT related issues and requests.
Education
Bachelor’s - business management
Truman State University
Kirksville, MOSkills
- Analytical skills with excellent oral, written, and presentation skills
- Experience with delivering client presentation and initiatives
- Prior use of SalesForce, creating and managing cases
- Conflict resolution
- Regulatory compliance in HIPAA
- Customer Relationship Management Software
- Medicare premium billing
- Remote workplace organization
- Drug classification
- Strong knowledge of Mail Order Operations
- Time management
- Peer to peer learning advocate
Certification
- Privacy Awareness and Business Firewall
- Government Services Operations Excellence (GSOX)
- Dealing with Customer Service Incidents and Complaints
- Bank Of America EGWP
- Corporate and DC Records Management
- MED D Caremark.com
- Foundations of the Net Promoter System (NPS)
- CLA Vibrant Leadership
Timeline
PSR
CVS Specialty Pharmacy
07.2025 - Current
Sr Rep, Care
CVS Caremark
10.2024 - 07.2025
Rep II, Care
CVS Caremark
10.2023 - 10.2024
Information Technology Services Assistant
Truman State University
08.2018 - 07.2022
Bachelor’s - business management
Truman State University