Dynamic team leader experienced in driving operational efficiency and fostering a collaborative work environment. Committed to improving team performance and customer satisfaction through strategic planning and effective communication.
Overview
4
4
years of professional experience
Work History
Assistant Manager of Operations
Lululemon
Los Gatos, CA
05.2025 - Current
Access business metrics and KPIS (e.g., P&L statement, expenses) and perform planning processes (e.g., quarterly business review and sales planning).
Executed visual merchandising standards to enhance product presentation and customer engagement.
Collaborated with leadership to implement process improvements for increased operational efficiency.
Managed scheduling and staffing to optimize workflow during peak business hours.
Monitored sales performance and provided feedback to enhance team productivity and customer satisfaction.
Implemented safety protocols to maintain a secure work environment for employees.
Organized professional development programs for staff, leading to improved performance and skill sets.
Product Operations Lead
Lululemon
Gilroy, CA
10.2023 - 05.2025
Conducted regular audits of inventory levels, ensuring alignment with company standards and targets.
Managed and allocated staff and material resources to meet production goals.
Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Planned operations and activities, and led projects.
Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
Raised property accuracy and accountability by creating new automated tracking method.
Enhanced product knowledge among retail staff by conducting informative training sessions and workshops.
Educator
Lululemon
Gilroy, CA
10.2022 - 10.2024
Assisted customers in product selection, enhancing overall shopping experience.
Processed transactions accurately using point-of-sale systems.
Maintained store appearance through effective merchandising techniques.
Collaborated with team members to ensure efficient stock replenishment.
Resolved customer inquiries and concerns promptly, fostering loyalty.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.