Trinna V. Mikel
Marina,CA
Summary
Dynamic and results-driven professional with extensive experience as a Managing Partner at Red Robin Burgers and Brews. Proven expertise in profit and loss management and guest service excellence, driving operational efficiency and fostering team leadership. Committed to enhancing brand visibility and ensuring health and safety compliance while delivering exceptional customer experiences.
Overview
34
34
years of professional experience
Work History
Managing Partner
Red Robin Burgers and Brews
Morgan Hill, USA
10.2011 - Current
- Executed brand building and local marketing strategies to enhance visibility.
- Ensured health and safety compliance with Steritech and Health Department regulations.
- Managed hiring, training, and scheduling for team members and managers.
- Oversaw P&L management to maintain financial health of operations.
- Monitored guest satisfaction through surveys to identify improvement areas.
- Conducted facility maintenance to ensure operational readiness and safety.
- Managed inventory to maintain optimal stock levels while minimizing waste.
- Fostered positive work environment through team-building initiatives and effective communication.
General Manager
AmRest - Applebee's Division
Salinas, USA
08.2002 - 08.2011
- Managed P&L and executed local marketing strategies to drive revenue growth.
- Developed staff through training programs and promoted community engagement initiatives.
- Oversaw operations, scheduling, hiring, and maintenance of equipment to ensure efficiency.
- Delivered exceptional guest service while enhancing overall hospitality experience.
General Manager
Boston Market
Fresno, USA
11.1998 - 06.2002
- Similar responsibilities as outlined above, emphasizing operations and guest service.
Assistant Manager
Rite Aid Corporation
Fresno, USA
01.1992 - 06.1998
- Managed store operations, including cash handling and inventory oversight.
- Scheduled staff shifts, conducted training, and implemented merchandising strategies.
- Trained new employees on customer service protocols and operational procedures.
- Collaborated with management to enhance inventory management practices.
- Executed promotional displays to drive sales and improve customer experience.
- Resolved customer inquiries and complaints with professionalism and efficiency.
Education
Diploma - Business Administration
Washington Union High School
Fresno, CA06.1982
Management, Business
Fresno City College
Fresno, CASkills
- Guest service excellence
- Health and safety compliance
- Profit and loss management
- Inventory control
- Team leadership
- Facility upkeep
- Staff training
- Scheduling and planning
Accomplishments
Won Presidents Club for 2023 at Red Robin
Timeline
Managing Partner
Red Robin Burgers and Brews
10.2011 - Current
General Manager
AmRest - Applebee's Division
08.2002 - 08.2011
General Manager
Boston Market
11.1998 - 06.2002
Assistant Manager
Rite Aid Corporation
01.1992 - 06.1998
Diploma - Business Administration
Washington Union High School
Management, Business
Fresno City College