Trisca Kingston
Federal Way,WA
Summary
Customer service professional prepared to lead teams with focus on achieving high customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs, ensuring consistent performance.
Overview
28
28
years of professional experience
Work History
Customer Service Lead
Peninsula Truck Lines, Inc.
09.2018 - Current
- Resolve customer service issues using company processes and policies and provided updates to customers.
- Enhance customer satisfaction by resolving complex issues and providing timely solutions.
- Manage high call / email volumes ranging from 50+ calls and 80+ emails daily while maintaining a professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with internal / external customers, leading to repeat business and positive feedback.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Mentored team members to improve their knowledge of company policies, products, and services.
Global Trade Specialist
International Paper
03.2017 - 08.2018
- Coordinated logistics operations for seamless movement of goods across borders while meeting tight deadlines under challenging circumstances.
- Performed regular audits of internal controls related to import/export activities to ensure ongoing adherence to regulatory requirements.
- Prepared 50-75 accurate documentation daily for customs clearance, ensuring timely delivery of goods without penalties or delays.
Ocean Import Specialist
DHL Global Forwarding
02.2014 - 03.2017
- Processed high volume import documents for several Top 10 key accounts.
- Utilized advanced software tools to monitor shipment visibility throughout the entire supply chain journey from origin to destination.
- Proactively identified potential bottlenecks in the import process through regular audits and implemented corrective actions when necessary.
Director of Services
Creative Living Services
01.1997 - 10.2012
- Ensured compliance with industry standards and regulations by conducting regular audits and assessments of departmental processes.
- Enhanced service quality by implementing standardized processes and procedures for the department.
- Built and sustained trusting client relationships.
- Evaluated employee performance in quarterly and annual reviews.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- .Wrote and oversaw staff that implemented development plans for 46 clients to meet contract requirement, covering a 40 mile radius
- Advocated and assessed individual needs to maintain state support contracts with DSHS.
- Monitored and maintained employee certification requirements.
- Developed comprehensive training programs to enhance staff skills, knowledge, and expertise in their respective roles.
- Increased employee engagement through regular recognition programs and team-building activities.
- Developed strategies to avoid customer escalations.
Education
Associate of Arts -
Oregon State University
Corvallis, ORSkills
- Customer relations
- Communication skills
- Customer service excellence
- Customer complaint resolution
- Interpersonal communications
- Prioritization
- Telephone / email etiquette
Timeline
Customer Service Lead
Peninsula Truck Lines, Inc.
09.2018 - Current
Global Trade Specialist
International Paper
03.2017 - 08.2018
Ocean Import Specialist
DHL Global Forwarding
02.2014 - 03.2017
Director of Services
Creative Living Services
01.1997 - 10.2012
Associate of Arts -
Oregon State University
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