Trish Diaz
Midlothian,United States
Summary
Talented self starter with excellent, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well versed in training, educating, motivating and supporting staff members.
Overview
23
23
years of professional experience
Work History
Owner/Operator
From Within Spa And Wellness
Midlothian, VA
06.2015 - 03.2018
Owner/Operator
Spataneity Spa And Wellness Center
Henrico, VA
01.2006 - 05.2015
- Managed day-to-day business operations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Client consults, performed services and organized spa parties.
Esthetician/Massage Therapist
Ava's Day Spa And Boutique
Henrico, VA
05.2004 - 12.2005
- Provided safe, effective and appropriate skin care and massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Esthetician/Massage Therapist/Wax Technician
The Aesthetic Clinique And Medi Spa
Glen Allen, VA
06.2003 - 05.2004
Massage Therapist
The Massage Institute
Midlothian, VA
03.2001 - 10.2002
Patient Reactivation Coordinator
Dr.'s Martin, Pfab And Associates
Midlothian, Virginia
08.2000 - 02.2001
Catering Director
Hermitage Country Club
Manakin-Sabot, VA
02.1996 - 06.2000
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Hired and trained both permanent and temporary staff members.
Catering Sales Assistant/Director of Sales
HI Management
Richmond, VA
11.1994 - 02.1996
Club House Manager
Brook Valley Country Club
Greenville, NC
09.1993 - 10.1994
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
Education
Certification - Massage Therapy
Virginia School of Technology
Richmond, VA 01.2005 - 06.2005
Skills
Client Service
undefinedTimeline
Owner/Operator
From Within Spa And Wellness
06.2015 - 03.2018
Owner/Operator
Spataneity Spa And Wellness Center
01.2006 - 05.2015
Certification - Massage Therapy
Virginia School of Technology
01.2005 - 06.2005
Esthetician/Massage Therapist
Ava's Day Spa And Boutique
05.2004 - 12.2005
Esthetician/Massage Therapist/Wax Technician
The Aesthetic Clinique And Medi Spa
06.2003 - 05.2004
Massage Therapist
The Massage Institute
03.2001 - 10.2002
Patient Reactivation Coordinator
Dr.'s Martin, Pfab And Associates
08.2000 - 02.2001
Catering Director
Hermitage Country Club
02.1996 - 06.2000
Catering Sales Assistant/Director of Sales
HI Management
11.1994 - 02.1996
Club House Manager
Brook Valley Country Club
09.1993 - 10.1994
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