Trish Dortch
Roseville,California
Summary
Highly experienced Account Manager with 26 years of valuable expertise and knowledge in project management and customer relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Accomplishments
- Increased sales revenue growth by 65% over 4 years while building strong relationships with multiple high-profile accounts and consistently meeting or exceeding sales targets.
- Designated by leadership as the Finelite-Agent relationship repair professional for the Inside Sales Department.
Work History
Senior Account Executive
Finelite, Inc
06.2008 - Current
- Managed large projects, understanding timelines and pricing strategies while maintaining expectations of 15 agencies to provide highest level of customer service.
- Assist engineering with determining custom product feasibility and cost of customization to maintain profitability.
- Team with Area Vice President to reach and exceed sales goals with the Central territory.
- Communicate important project information between manufacturing, engineering, and the sales team regarding job specific deadlines, product development, and product changes.
- Serve as the main point of contact in all matters related to client concerns and needs.
- Collaborated with cross-functional teams to develop tailored solutions for clients, ensuring their needs were met and promoting long-term partnerships.
- Mentored and trained junior team members to help them reach their full potential within the Inside Sales Account Management role.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed informed of industry trends and competitor offerings to maintain a competitive edge in the market.
- Build and maintain lasting relationships with clients and partners by understanding their focus and anticipating their needs.
- Coordinate internal and external resources to expedite workflow.
Regional Inside Sales Manager
Finelite, Inc
06.1998 - 06.2008
- Executed work responsibilities in a high pressure, fast pace environment while maintaining low error ratios with high level of detail orientation.
- Developed a highly motivated and technically excellent inside sales team while setting the standard for a competitive and highly profitable lighting manufacturer in the market place.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Enhanced overall team productivity by conducting regular performance reviews and setting clear expectations for each member.
- Prepared pricing for product quotations based on cost and margin requirements.
- Performed lighting design layouts and calculations as well as product and electrical take-offs in order to generate accurate as-built drawings for Production.
- During this time, promoted from Account Manager to Senior Account Manager.
Education
No Degree - Business Administration
California State University - East Bay
Hayward, CA (1983-1985)Associate of Applied Science - Accounting And Data Processing
Healds Business College
Walnut Creek, CA06.1987
Skills
- Client Relationship Management
- Cross-Functional Teamwork
- Multitasking
- Deadline Management
- Team leadership
- Product knowledge
- Order Management
- Customer Service
- Attention to Detail
- Key Account Management
- Project Management Abilities
- Problem-Solving Abilities
Timeline
Senior Account Executive
Finelite, Inc
06.2008 - Current
Regional Inside Sales Manager
Finelite, Inc
06.1998 - 06.2008
No Degree - Business Administration
California State University - East Bay
Associate of Applied Science - Accounting And Data Processing
Healds Business College
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