TRISHA BYLER
Middlefield,Ohio
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with ERP and Spectrum systems paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Hexpol Compounding
Middlefield, Ohio
03.2015 - Current
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Assist customers with product inquiries and order placements.
- Conducted follow-up calls to assess and elevate customer satisfaction levels.
- Developed strong customer relationships through personalized assistance and support, fostering loyalty.
- Collaborated with team members to refine service processes, enhancing overall customer experience.
- Train new staff on customer service protocols and best practices.
- Document customer interactions in ERP system accurately.
- Maintain detailed records of customer interactions, transactions and comments for future reference.
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
- Track orders from start to finish to ensure timely delivery of goods or services.
- Gather customer forecasts to assist buyers' order patterns.
- Update databases with new and modified customer data.
- Perform administrative tasks such as filing paperwork and generating reports.
- Support sales team members to drive growth and development.
Coder/Charge Poster
Retina Associates of Cleveland, Inc
Beachwood, Ohio
08.2011 - 07.2014
- Entered charges into billing system for electronic submission to insurance companies, facilitating timely reimbursements.
- Reviewed and audited daily patient fee tickets for nine doctors across twelve offices to ensure accurate billing.
- Investigated and resolved billing discrepancies to maintain billing accuracy and improve revenue cycle.
- Scanned documents into patients' electronic medical record.
Receptionist
Retina Associates of Cleveland, Inc
Beachwood, Ohio
05.2008 - 08.2011
- Handled all aspects of patient experience at Retina Associates, including appointment confirmations, greeting, registration, chart preparation, and payment collection, enhancing patient satisfaction.
- Managed high volume of phone calls from patients and referring doctors, ensuring timely communication and appointment scheduling.
- Scheduled patient appointments based on each doctor's orders and preferences.
- Obtained necessary authorizations from insurance companies, facilitating seamless patient care and reducing delays in treatment.
Shipping Associate/Cashier
Chagrin Oil and Gas
Middlefield, Ohio
01.2008 - 05.2008
- Took fuel delivery orders and managed monthly invoicing for local companies, including Kraftmaid.
- Processed customer transactions with accuracy and speed.
Education
Intuit QuickBooks Training -
Real World Training-Online Course
01-2014
Certificate of Completion -
Medical Secretary Program
Mentor, Ohio01-2007
Skills
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Works well under pressure
- Adaptability
- Critical thinker
- Accurate and detailed
- Excel and Word
- ERP systems such as Business Rules and IFS
- Punctuality and reliability
- Pleasant demeanor
Timeline
Customer Service Representative
Hexpol Compounding
03.2015 - Current
Coder/Charge Poster
Retina Associates of Cleveland, Inc
08.2011 - 07.2014
Receptionist
Retina Associates of Cleveland, Inc
05.2008 - 08.2011
Shipping Associate/Cashier
Chagrin Oil and Gas
01.2008 - 05.2008
Intuit QuickBooks Training -
Real World Training-Online Course
Certificate of Completion -
Medical Secretary Program