Trisha Charbonneau
Brunswick,ME
Summary
Over 19 years of expertise in childcare center administration. Directed creative programming and administrative staff for daycare center serving 80 children. Highly effective at increasing efficiency through creating organized systems of information. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner/Operator
New Meadows Child Care & Learning Center
11.2004 - Current
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Maintained accurate accounting of tuition and operating reports.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Stayed current on guidelines to maintain compliant program operations.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
Customer Service Associate
Androscoggin Bank
01.2001 - 11.2004
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Associate
TD Bank
05.1997 - 01.2001
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
Education
No Degree - Buisness
University of Maine
Augusta, MEHigh School Diploma -
Brunswick High School
Brunswick, ME05.1997
Skills
- Staff Recruitment
- Financial Oversight
- Community Networking
- Regulatory Compliance
- Staff Supervision
- Critical Thinking
- Staff Evaluation
- Interpersonal Communication
- Documentation and Recordkeeping
- Written Communication
Certification
- Child Development Associate Credential # C000121748, Council for Professional Recognition -
- Approved Center Director - State of Maine 2004-2023
Timeline
Owner/Operator
New Meadows Child Care & Learning Center
11.2004 - Current
Customer Service Associate
Androscoggin Bank
01.2001 - 11.2004
Customer Service Associate
TD Bank
05.1997 - 01.2001
No Degree - Buisness
University of Maine
High School Diploma -
Brunswick High School
- Child Development Associate Credential # C000121748, Council for Professional Recognition -
- Approved Center Director - State of Maine 2004-2023
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