Trisha Curry

• Resolved customer inquiries promptly, ensuring accurate information and effective problem-solving.
• Delivered exceptional customer support through various communication channels, enhancing client satisfaction.
• Managed high-volume inbound calls, maintaining professionalism and composure under pressure.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed escalated customer calls to ensure satisfactory resolutions.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Managed timely and effective replacement of damaged or missing products.
• Dispatched replacement products to customers for unsatisfactory deliveries.

• Managed emails, inbound calls, and outbound calls to ensure timely customer support.
• Assisted customers with a warm and professional attitude.
• Processed exchanges, refunds, and customer transactions.
• Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
• Oversaw complaints that came in and handled them according to policy.
• Attended meetings and training to learn and evolve with the company.

• Manage day-to-day operations, including supervision and assignment delegation for a 15 plus member team.
• Oversee personnel recruitment, performance, and scheduling.
• Train and mentor new employees to maximize team performance and achieve daily performance objectives.
• Developed and implemented promotional strategies that adhered to budgetary guidelines while supporting business growth.
• Evaluate operational trends and make proactive strategy adjustments to maintain alignment between performance and objectives.
• Collaborate with staff to maximize customer satisfaction, streamline procedures, and improve bottom line profitability.
• Provided suggestions to enhance training programs and boost employee productivity through effective methods.
• Maintain open and professional team relationships to quickly identify and resolve issues.
• Establish, enforce, and update policies keeping business agile and responsive to changing market conditions.
• Assessed employee workloads to ensure adequate staffing during peak seasons. to meet seasonal fluctuation needs.
• Consistently meet financial targets with close monitoring of expenses, labor hours and supply use.
• Monitor safety and functionality of vehicle equipment and adjust to optimize productivity.
• Recruit and hire qualified candidates to fill team vacancies by posting openings and sharing details via social media platforms.
• Ensured protocols and procedures met compliance standards.
• Reviewed company policies and procedures to ensure compliance with legal standards.

GPA: 3.9

• Dean's List Spring 2020-2021