Trisha Davis
Des Moines
Summary
Dedicated employee with excellent communication, time management, and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers. I can be relied upon to help your company achieve its goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hotel Equities
Des Moines
05.2023 - Current
- Assist guests with inquiries and provided information about hotel services.
- Welcome patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provide excellent customer service while upholding company policies.
- Process payments accurately and efficiently.
- Manage cash drawer responsibly throughout shift.
- Schedule reservations for groups and special events.
- Coordinate with housekeeping to ensure timely room availability for guests.
- Processed payments and maintained accurate financial records at the front desk.
Key Holder
Dollar General
Des Moines
05.2024 - 07.2025
- Provided customer service including cashiering, merchandising and restocking shelves.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Assisted customers with product selection and resolving complaints.
Customer Service Representative
Spectrum Voip/ Unified Global Solutions
Bryan
11.2021 - 03.2023
- Automatic Dialer for outbound calls to setup appointments for phone & internet service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Contacted customers about potential service upgrades, new services and account changes.
Residential House Cleaner
We Clean IT
West Des Moines
02.2019 - 09.2020
- Communicated effectively with clients to understand specific cleaning needs.
- Assisted in training new staff on cleaning techniques and safety protocols.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
- Maintained a safe working environment by using appropriate cleaning supplies.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
Lead Customer Service Representative
Hirta Public Transit
Urbandale
10.2015 - 12.2018
- Trained new representatives on company policies and customer service techniques.
- Schedule rides
- High volume inbound calls
- Dispatching
- Active listening
- Handled escalated calls to research complaints or inquires
- Trained new employees on company customer service policies and service level standards.
- Implemented best practices for call handling to enhance overall customer experience.
- Directed inbound calls in phone queues to improve call flow.
- Ensured compliance with applicable laws, regulations and organizational policies.
- Oversaw daily operations of the call center team including scheduling shifts, assigning tasks.
Education
Associate of Arts - Medical Office
Vatterott College
IA02-1997
Skills
- Front desk operations
- Active listening
- Cash handling
- Problem solving
- Time management
- Payment processing
- Microsoft office
- Team leadership
Certification
- CPR Certified
Timeline
Key Holder
Dollar General
05.2024 - 07.2025
Front Desk Agent
Hotel Equities
05.2023 - Current
Customer Service Representative
Spectrum Voip/ Unified Global Solutions
11.2021 - 03.2023
Residential House Cleaner
We Clean IT
02.2019 - 09.2020
Lead Customer Service Representative
Hirta Public Transit
10.2015 - 12.2018
Associate of Arts - Medical Office
Vatterott College
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