Trisha Fletcher

• Oversaw daily operations, ensuring compliance with company policies and excellent service delivery.
• Developed training programs to enhance team performance and customer engagement skills.
• Implemented process improvements that streamlined workflow and reduced response times.
• Analyzed customer feedback to identify trends and drive operational enhancements.
• Coordinated inventory management to optimize stock levels and reduce waste.
• Led conflict resolution efforts, fostering a positive environment for customers and employees.
• Cultivated relationships with vendors to improve service offerings and support business goals.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Increased team productivity by providing ongoing training and support to customer service representatives.

• Operated forklifts to load and unload freight efficiently in compliance with safety protocols.
• Conducted routine inspections and maintenance on equipment to ensure optimal performance and safety standards.
• Organized warehouse inventory, optimizing storage space and improving accessibility for team members.
• Assisted in training new operators on safe handling practices and operational procedures for equipment.
• Monitored product quality during loading operations, ensuring adherence to company standards and procedures.
• Collaborated with team members to streamline loading processes, enhancing overall workflow efficiency.
• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
• Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Started off as a customer service representative, then promoted to an assistant manager with daily banking and paperwork, merchandising, later became a store manager. Opened and closed my store, daily paperwork, hiring employees, ordering of store needs, organizing store, payroll/ banking