Trisha Hoang
Mortgage Loan Processor
Garden City,KS
Summary
Mortgage Loan Processor with experience reviewing loan files, verifying financial documents, and clearing underwriting conditions. Supports smooth loan documentation review, data entry, and applicant communication while keeping files aligned with federal lending regulations. Moves complex mortgage applications toward successful closings by prioritizing deadlines and resolving missing information quickly.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Mortgage Loan Processor
Dream First Bank
2024.05 - Current
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Supported mortgage team through thorough loan documentation review, accurate data entry, and effective client communication.
- Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Handled conditions from underwriting departments.
Teller Supervisor
Dream First Bank
2023.04 - 2024.05
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Led by example, providing exceptional customer service and problem-solving support to influence team behavior.
- Coordinated with security services to update safety protocols, significantly reducing risk of security breaches.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
- Fostered team morale through regular performance feedback and recognition programs, contributing to improved team engagement.
- Improved teller accuracy through regular training sessions on transaction processing and customer service standards.
Branch Manager
Western State Bank
2020.02 - 2024.04
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Fostered positive customer relationships through friendly and professional interactions.
- Monitored branch performance against key performance indicators and took corrective actions to ensure objectives were met.
- Conducted regular employee performance evaluations and feedback sessions to support continuous skill development within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Improved branch production rates by resolving staff conflicts, managing hiring and termination processes, and coaching employees on company protocol and payroll operations.
- Led branch operations, ensuring compliance with banking regulations and policies.
Education
High School Diploma -
Garden City High School
Garden City, KS2015-05
Skills
File management
Document review
Information verification
Active Listening
Empathy & Compassion
Data entry
Closing disclosure review
Fraud Report
Communication Customer Service
Teamwork
Time Management Organization
Problem-Solving
Attention to Detail
Reliability and Dependability
Adaptability
Microsoft Word and Excel
Timeline
Mortgage Loan Processor
Dream First Bank
2024.05 - Current
Teller Supervisor
Dream First Bank
2023.04 - 2024.05
Branch Manager
Western State Bank
2020.02 - 2024.04
High School Diploma -
Garden City High School