EPIC
Trisha Husted
Mentor
Reno,NV
Fall seven times; stand up eight.
Japanese proverb
Work Preference
Work Type
InternshipLocation Preference
On-SiteImportant To Me
Career advancementPersonal development programs4-day work weekSummary
Behavioral Health professional going to school for a Bachelor of Science in Psychology, dedicated to enhancing patient outcomes through empathetic care and clinical support. Experienced in navigating complex behavioral health systems, facilitating NeuroStar TMS treatments, and managing patient relations in high-pressure clinical environments
Overview
2
2
years of professional experience
3
3
Certification
Work History
Scheduling Coordinator - Behavioral Health
Renown Health
08.2022 - 05.2023
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collaborated with clinical teams to ensure seamless care transitions for behavioral health patients.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Patient Access Representative - Behavioral Health
Renown Health
08.2021 - 08.2022
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Administered/supported NeuroStar Transcranial Magnetic Stimulation (TMS) protocols, providing direct clinical assistance and monitoring for patients with treatment-resistant depression.
Education
Bachelor of Science - Psychology
12-2026
WGU’s Bachelor of Science in Psychology is designed to provide you with a comprehensive set of skills that can be applied across industries. This program incorporates several career-boosting competencies, including courses in the areas of substance abuse, research methods, psychopathology, adult psychology, neuropsychology, mental health education, and more.
Skills
- Crisis Intervention
- Active Listening
- Patient Advocacy
- De-escalation Techniques
- Interdisciplinary Collaboration
- DBT Skill Mastery
Certification
- NCTI Leadership 101
- NCTI Effective Communication
- NCTI Excellence in Customer Service
Software
NeuroStar TMS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved insurance denials which led to better understanding on how to correctly input information to get approvals.
Languages
English
Native or Bilingual
Interests
DBT Skills
Verbal De-escalation Efficacy
Trauma-Informed Care (TIC)
Youth Advocacy
TMS Therapy
Websites
Timeline
Scheduling Coordinator - Behavioral Health - Renown Health
08.2022 - 05.2023
Patient Access Representative - Behavioral Health - Renown Health
08.2021 - 08.2022
Western Governors University - Bachelor of Science, Psychology