Trisha Keller
770 S Tenth St Globe,AZ
Summary
Dynamic Case Manager with proven expertise at Gila County Public Fiduciary, adept at problem-solving and client advocacy. Successfully coordinated care plans for developmentally disabled clients, enhancing service delivery and compliance. Skilled in documentation and relationship building, ensuring client needs are met with compassion and efficiency.
Overview
19
19
years of professional experience
Work History
Case Manager
Gila County Public Fiduciary
Globe, AZ
06.2024 - Current
- Coordinated care plans for clients, ensuring compliance with regulatory requirements.
- Working case management under a Licensed public fiduciary. Most of these clients are developmentally disabled. They are under legal guardianship through the courts.
- Making sure all clients needs and wants are taken care of with their best interest at heart.
- Documentation of all doctor appointments, visits, meetings, financial spending, incident reports, any other information pertaining to the individuals.
- Assessed client needs through comprehensive evaluations and interviews.
- Developed resource connections to support client services and improve outcomes.
- Facilitated communication between clients, families, and service providers to enhance care delivery.
CNA
Haven of Globe
Globe, AZ
12.2023 - 07.2024
- Trained new staff on caregiving protocols and best practices for resident care.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Billet Health
Globe, AZ
12.2023 - 07.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided emotional support and companionship, fostering positive resident relationships.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Correctional Officer
Arizona Department of Corrections
Globe, AZ
07.2018 - 11.2023
- Monitored inmate activities to ensure safety and compliance with facility regulations.
- Conducted routine security checks, identifying potential hazards and addressing concerns promptly.
- Assisted in incident report documentation, maintaining accurate records for investigations.
- Collaborated with team members to implement safety protocols and emergency response procedures.
- Evaluated inmate behavior, providing insights for rehabilitation programs and security enhancements.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
CNA
Copper Mountain Inn
Globe, AZ
04.2007 - 08.2012
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, documenting care provided and progress observed.
- Implemented infection control procedures to promote a safe environment for residents.
Education
No Degree -
Gila Community College
Globe Correctional Officer 1 -
Rio Solado Community College
Tucson AzHigh School Diploma -
Globe High School
Globe, AZ05.2008
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Critical thinking
- Emotional awareness
- Case management tracking
- Patient support
- Home visits and inspections
Timeline
Case Manager
Gila County Public Fiduciary
06.2024 - Current
CNA
Haven of Globe
12.2023 - 07.2024
CNA
Billet Health
12.2023 - 07.2024
Correctional Officer
Arizona Department of Corrections
07.2018 - 11.2023
CNA
Copper Mountain Inn
04.2007 - 08.2012
No Degree -
Gila Community College
Correctional Officer 1 -
Rio Solado Community College
High School Diploma -
Globe High School