Rondelle Sargeant
Manassas,VA
Summary
Seasoned Customer Associate with 17+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Wawa Convenience Store
05.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various
Delivery driver
Cardinal bakery
07.2016 - 05.2020
- I’m responsible for the inventory and successful delivery of various kinds of bread.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Waiter
Matchbox Food Group
04.2013 - 06.2016
- My main duties are to provide a hospitable environment for my guests and to ensure they have a memorable dining experience
- Server
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
Waiter
Clyde's of Reston
06.2011 - 01.2013
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Commanding Officer
U.S. Navy
01.2007 - 03.2011
- I developed and maintain a great working relationship with my Commanding Officer, Executive Officer and all of my subordinates
- I maintained excellent office efficiency, plan and implement office systems, layouts and equipment procurement.
- Participated in strategic planning and public relations.
- Demonstrated support of policies and procedures established by organization.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Education
High school diploma -
Colonial Forge High School
06.2006
Skills
- Exceptional Communicator
- Customer Service
- Safety Regulations
- Customer Service and Assistance
- Presenting Solutions
- MS Office Proficiency
- Correcting Discrepancies
- Quality Assurance
- Customer Relationship Management
- Inbound and Outbound Calling
- POS System Operations
Timeline
Customer Service Associate
Wawa Convenience Store
05.2022 - 01.2023
Delivery driver
Cardinal bakery
07.2016 - 05.2020
Waiter
Matchbox Food Group
04.2013 - 06.2016
Waiter
Clyde's of Reston
06.2011 - 01.2013
Commanding Officer
U.S. Navy
01.2007 - 03.2011
High school diploma -
Colonial Forge High School
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