Trisha Ortiz
Oklahoma City,OK
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
6
6
years of professional experience
Work History
Bilingual Medical Assistant
The Physicians Group
Oklahoma City, OK
03.2019 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
Education
GED -
Emerson Alternative Ed. High School
Oklahoma City, OK05-2000
Certified Scrub Tech - Surgical Technology
Wright Business School
Oklahoma City, OKSkills
- Patient Flow Management
- Data Entry
- Patient-focused care
- Vital signs monitoring
- Sterilization techniques
- Prioritizing stat orders
- Patient Care Coordination
- Venipuncture and phlebotomy
- Conflict resolution abilities
- Patient Scheduling
- Procedure Assistance
- Intake control
Timeline
Bilingual Medical Assistant
The Physicians Group
03.2019 - Current
GED -
Emerson Alternative Ed. High School
Certified Scrub Tech - Surgical Technology
Wright Business School
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