Trisha Pettiford
Union City ,GA
Summary
Adept at managing high-stress situations and resolving customer complaints, I enhanced satisfaction and loyalty at Comcast and American Homeshield. Skilled in CRM software and complaint handling, my approach has consistently led to positive feedback and repeat business. My expertise lies in turning complex issues into opportunities for customer relationship strengthening.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Comcast
Atlanta Ga
03.2021 - 01.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Representative
American Homeshield
Lagrange Ga
10.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Marion High School
Marion, IN06.1994
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
Timeline
Customer Support Specialist
Comcast
03.2021 - 01.2024
Customer Service Representative
American Homeshield
10.2018 - 01.2020
Diploma -
Marion High School