Summary
Overview
Work History
Education
Skills
Timeline
References
References
Work Availability
Work Preference
Trisha Thompson

Trisha Thompson

Assistant Manager (Customer Service Rep)
Youngstown,OH
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Goal-driven Assistant Store Manager with 4-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Overview

19
19
years of professional experience

Work History

Assistant Store Manager

Speedway Gas Station
Niles, OH
05.2020 - 01.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Coordinated with vendors to secure product availability at competitive prices.

UBE Operator

Schwebels Baking
Youngstown, OH
06.2018 - 03.2020
  • Monitored and adjusted machine operations as needed for quality assurance.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Verified accuracy of material measurements before loading into machines.
  • Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.

Sandwich Shift Lead

SUBWAY®Restaurants
Youngstown, OH
12.2001 - 08.2002
  • Proven ability to learn quickly and adapt to new situations.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed strong communication and organizational skills through working on group projects.

Education

High School Diploma -

Woodrow Wilson High School , Youngstown, OH
04-2003

Skills

  • Stock management
  • Store Organization
  • Records Management
  • Business Development
  • Regulatory Compliance
  • Assignment Delegation
  • POS systems operations
  • Operations
  • Inventory Control
  • Order Management
  • Cash auditing
  • POS Systems
  • Billing
  • Hiring and Training
  • Problem-Solving
  • Inventory counting
  • Customer Service
  • Stock Rotations
  • Store Opening and Closing
  • Incident Reports
  • Shift Scheduling
  • Team Building and Leadership
  • Upselling and Cross Selling
  • Loss Prevention

Timeline

Assistant Store Manager - Speedway Gas Station
05.2020 - 01.2024
UBE Operator - Schwebels Baking
06.2018 - 03.2020
Sandwich Shift Lead - SUBWAY®Restaurants
12.2001 - 08.2002
Woodrow Wilson High School - High School Diploma,

References

References available upon request.

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCareer advancementPaid sick leaveTeam Building / Company RetreatsFlexible work hoursWork from home option

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Trisha ThompsonAssistant Manager (Customer Service Rep)