Trisha Robertson
Gloster,MS
Summary
Versatile Switchboard Operator skilled in managing high-volume work in fast-paced environments. Experienced making connections, taking messages and calling out announcements. Skilled at routing calls and mail, setting appointments and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2027
2027
years of professional experience
Work History
Office Coordinator
AccentCare Home Health
Gloster, MS
02.2023 - Current
- Coordinated patient scheduling and managed office communications to enhance operational efficiency.
- Assisted in onboarding new staff, ensuring compliance with organizational policies and procedures.
- Maintained accurate patient records using electronic health record systems for streamlined data access.
- Liaised with healthcare providers to facilitate timely patient care and improve service delivery.
Receptionist
Howell Motors Inc
Summit, MS
04.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Office Administrator
Lee Casey Dental Office.
Liberty, MS
01.2009 - 05.2016
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Assisted with coordination and hosting of company events.
- Assisted in training temporary employees for special projects.
Receptionist
Amite County Medical Services
Liberty, MS
01.2005 - 01.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Switch Board Op
Field Memorial Community Hospital
Centreville, MS
2002 - 2004
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained up-to-date knowledge of emergency call procedures.
Education
No Degree - Office System Technology
Southwest Mississippi Community College
Summit, MSHigh School Diploma -
Pine Hills Academy
Gloster, MS05-1999
Skills
- Administrative Duties
- Professional Communication
- Multi-Line Phone Systems
- Telephone Reception
- Making Appointments
- Appointment Setting
- Informative Announcements
- Answering Questions
- Greeting Visitors
- Switchboard Management
- Supply Restocking
- Filing Management
- Front Desk Management
- Customer Inquiries
- Call Transfers
- Credit Card Transaction Processing
- Company Directory
- Call Routing
- Electronic Filing System
- Telephone Operation
- Cash Register Operations
- Switchboard Operations
- PA Systems
- Typing Skills
- Strong Telephone Etiquette
- Effective Customer Service
- Excellent Phone Demeanor
- Email Correspondence
- Accounts Payable and Accounts Receivable
- Paging Systems
- Computer Skills
- Supply Stocking
- Team Goals
Timeline
Office Coordinator
AccentCare Home Health
02.2023 - Current
Receptionist
Howell Motors Inc
04.2021 - 01.2023
Office Administrator
Lee Casey Dental Office.
01.2009 - 05.2016
Receptionist
Amite County Medical Services
01.2005 - 01.2009
High School Diploma -
Pine Hills Academy
Switch Board Op
Field Memorial Community Hospital
2002 - 2004
No Degree - Office System Technology
Southwest Mississippi Community College