Desired Job Title
Office ManagerCustomer Service RepresentativeData Entry ClerkWork Type
Full TimePart TimeSeasonal WorkLocation Preference
On-SiteRemoteLocation: Machias, ME
Open to relocation: Yes
Open To Work
Trisha Wood
Machias, ME,ME
Work Preference
Summary
Dynamic Office Manager with a proven track record at Sodexo Food Service, excelling in customer service and organizational skills. Enhanced operational efficiency through effective scheduling and staff training, resulting in improved customer satisfaction ratings. Adept at financial reporting and fostering teamwork, ensuring a productive and positive work environment.
Overview
28
28
years of professional experience
Work History
Office Manager
Sodexo Food Service
Machias, ME
09.2017 - Current
- Managed daily office operations to ensure efficient workflow and resource utilization.
- Coordinated staff schedules and assignments to optimize service delivery and team.
- Trained new employees on operational procedures, fostering a culture of compliance and safety.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
Dietary Aide
Marshall Healthcare
Machias, ME
07.2016 - 09.2017
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with team members to ensure timely meal delivery for residents.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Assistant Store Manager
Family Dollar
Machias, ME
12.2015 - 07.2016
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and sales techniques.
- Managed inventory levels, implementing efficient restocking processes to enhance product availability.
- Assisted in developing promotional displays to increase product visibility and drive sales.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Store Manager
Rite-Aid Pharmacy
Machias, ME
08.1998 - 12.2015
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
Bedford High School
Bedford06.1993
Skills
Customer service
Office management
Organizational skills
Customer relations
Billing
Administrative support
Scheduling
Inventory control
Employee supervision
Financial reporting
Staff training
Senior leadership support
Decision-making
Teamwork and collaboration
Attention to detail
Problem-solving abilities
Reliability
Adaptability and flexibility
Strengths
I tend to pick up on new things rather quickly. I’m a “think outside the box” kind of person.
I’m creative and a problem solver.
Timeline
Office Manager
Sodexo Food Service
09.2017 - Current
Dietary Aide
Marshall Healthcare
07.2016 - 09.2017
Assistant Store Manager
Family Dollar
12.2015 - 07.2016
Assistant Store Manager
Rite-Aid Pharmacy
08.1998 - 12.2015
High School Diploma -
Bedford High School