Trishia Mae Mcneil
172 Terrace Ct Hercules,CA
Summary
Dynamic ambassador with a solid track record in customer service excellence, team management, and event coordination. Proven ability to enhance guest experiences and foster loyalty through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Players Advantage Ambassador
San Pablo Lytton Casino
San Pablo, CA
11.2015 - 08.2026
- Supported guests to improve experience and encourage loyalty programs.
- Helped coordinate events to promote smooth operations and guest satisfaction.
- Provided insights on casino offerings to facilitate positive guest interactions.
- Assisted team members in upholding a tidy and organized environment.
- Adjusted to changing circumstances to maintain effective service delivery.
- Collaborated with management to enhance guest service processes.
- Guided new team members on operational protocols and customer service expectations.
- Collected and shared guest feedback to improve service quality and satisfaction.
- Fostered positive customer relations by exhibiting a friendly demeanor and proactive attitude.
- Welcomed customers and clients to establish a friendly atmosphere.
- Aided team in implementing operational policies and procedures to enhance services.
- Mediated conflicts between staff and community members in a diplomatic manner.
- Engaged guests in conversation to provide hospitality support during service recovery efforts.
Education
Associate of Science - Pharmacy Technician
Carrington College
Pleasant Hill, CA10.2014
Skills
Customer engagement
Team management
Customer education
Demonstrations
Customer service
Multitasking
Problem-solving
Excellent communication
Task prioritization
Reliability
Attention to detail
Teamwork and collaboration
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteTimeline
Players Advantage Ambassador
San Pablo Lytton Casino
11.2015 - 08.2026
Associate of Science - Pharmacy Technician
Carrington College