Microsoft
Patricia Roberson
Summary
With a proven track record at Dermatology Of East Texas, I've significantly enhanced patient satisfaction showcasing my expertise in healthcare management and patient relations. My approach combines office administration with a compassionate understanding of patient needs, driving efficiency and compliance across clinical settings. Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 10 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinic Administrator
Dermatology Of East Texas
10.2022 - Current
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
- Partnered with clinic staff to manage patient satisfaction.
Certified Health Coach
Optavia
02.2018 - Current
- Educated clients on stress management techniques for improved mental wellbeing.
- Delivered engaging presentations on various health topics at local community events and conferences.
- Promoted holistic wellness by incorporating mindfulness practices into coaching sessions.
- Facilitated goal-setting workshops, enabling clients to establish achievable health objectives with clear action steps.
- Assisted clients in navigating complex dietary restrictions, ensuring adherence to individualized meal plans.
- Expanded clientele base through effective networking and marketing efforts within the industry.
- Leveraged social media platforms to share valuable health content, attracting new potential clients while educating existing ones.
- Conducted workshops on healthy eating habits for sustainable weight loss results.
Clinic Supervisor
Summit Dermatology
01.2017 - 10.2021
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Managed daily operations of 5 person clinic supporting approximately 125 patients per week.
Lead Certified Medical Assistant
Wallis Dermatology
03.2015 - 01.2017
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.
- Improved patient satisfaction by providing exceptional care and attention to their needs during medical appointments.
- Consistently met compliance requirements through diligent documentation of all relevant information related to patients'' conditions or treatment plans.
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
Medical Assistant
Arthritis & Osteoporosis Of East Texas
10.2009 - 01.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
High School Diploma -
W.W. Samuel
Dallas, TX05.1984
Skills
- Office Administration
- Healthcare management
- Appointment Scheduling
- Patient Relations
- HIPAA Compliance
- Clinical management
- Scheduling appointments
- Patient Care Coordination
Accomplishments
- Achieved more efficient progress through effectively helping with updating the staff as well as Providers with knowledge of EMR.
- Supervised team of 5 staff members.
Certification
- Certified Dermatology Technician, Dermatology of East Texas, Summit Dermatology and Wallis Dermatology.
- Certified Medical Assistant
- Operator Certification for Hologic X-ray Bone Densitometer
- Certificate of Completion of radiation safety and protection program through Texas Department Health MRT Guidelines Dexa Operator
- Certified Phlebotomy
- Current CPR certified
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CulturePaid time offCareer advancementHealthcare benefitsFlexible work hours401k matchStock Options / Equity / Profit SharingSoftware
EMR
Interests
Team building
Improving office moral
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Clinic Administrator
Dermatology Of East Texas
10.2022 - Current
Certified Health Coach
Optavia
02.2018 - Current
Clinic Supervisor
Summit Dermatology
01.2017 - 10.2021
Lead Certified Medical Assistant
Wallis Dermatology
03.2015 - 01.2017
Medical Assistant
Arthritis & Osteoporosis Of East Texas
10.2009 - 01.2014
High School Diploma -
W.W. Samuel
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