Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Trista Minter

Westminster,CA

Summary

Customer Support Specialist Profile Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 6 years of experience in the SaaS industry. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.

Overview

11
11
years of professional experience
1
1
Language

Work History

Software Solutions Implementation Manager

Thentia Global
Oklahoma City
11.2022 - 01.2024
  • Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines
  • Managed 7 simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability
  • Established effective communication channels between internal teams and external clients to facilitate smooth project execution
  • Negotiated over 45% of assigned contract terms with vendors and suppliers to secure favorable pricing for clients while maintaining high-quality service delivery standards

Payroll Software Engineer

Pioneer Works Dba Homebase
Denver
11.2021 - 11.2022
  • Designed, develop, and maintained robust and scalable payroll software applications
  • Designed architecture of payroll system, ensuring it meets scalability, performance, and security requirements
  • Created comprehensive technical documentation for payroll software, including code documentation and system architecture diagrams
  • Implemented automated payroll processing system, resulting in 30% reduction in processing time and 20% decrease in payroll errors.

Senior Product Manager

Veho Technologies
Boulder, CO
12.2020 - 11.2021
  • Managed product launch timelines and coordinated with stakeholders to ensure successful product releases
  • Developed market-leading product roadmap that incorporated customer feedback and industry trends, resulting in 30% increase in profits
  • Conducted user research to identify customer needs and preferences, which informed product development decisions
  • Improved user experience by collaborating closely with design and development teams on UI/UX enhancements

Human Capital Project Manager

OptumHealth
Denver
08.2019 - 03.2020
  • Strategic workforce planning initiatives, aligning human capital strategies with organizational goals
  • Design and implement performance management systems, including goal-setting and performance reviews
  • Analyze current and future talent needs, considering factors such as skills, demographics, and market trends
  • Conducted 360-degree assessments, leading to 15% improvement in leadership effectiveness.

Senior Implementation Team Manager

Anthem
Denver
06.2013 - 07.2019
  • Lead and managed team of 13 implementation specialists, providing guidance and support throughout project lifecycles.
  • Fostered collaboration with sales, product development, and support teams to ensure seamless handoffs and cohesive customer experience.
  • Developed and maintained Agile team culture by facilitating team building activities and promoting an environment of continuous improvement.
  • Conducted comprehensive risk assessments for projects, implementing appropriate mitigation strategies to minimize potential issues

Education

J.D. - Certified Associate of Project Management

Project Management Institute
Denver, CO
12.2022

Bachelor of Science - Business Education

Metropolitan State University of Denver
Denver
05.2010

Skills

  • Operational Efficiency
  • HTML and XML
  • Work Breakdown Structure (WBS)
  • Process Improvement Initiatives
  • Requirements Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Software Solutions Implementation Manager

Thentia Global
11.2022 - 01.2024

Payroll Software Engineer

Pioneer Works Dba Homebase
11.2021 - 11.2022

Senior Product Manager

Veho Technologies
12.2020 - 11.2021

Human Capital Project Manager

OptumHealth
08.2019 - 03.2020

Senior Implementation Team Manager

Anthem
06.2013 - 07.2019

J.D. - Certified Associate of Project Management

Project Management Institute

Bachelor of Science - Business Education

Metropolitan State University of Denver

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Trista Minter