Trista Minter
Westminster,CA
Summary
Customer Support Specialist
Profile
Experienced Information Technology Manager well-versed in
infrastructure, security planning and daily operations management.
Forward-thinking and strategic leader with 6 years of experience in
the SaaS industry. Recognized for cost-effective system improvements,
operational streamlining and positive leadership style.
Overview
11
11
years of professional experience
1
1
Language
Work History
Software Solutions Implementation Manager
Thentia Global
Oklahoma City
11.2022 - 01.2024
- Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines
- Managed 7 simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability
- Established effective communication channels between internal teams and external clients to facilitate smooth project execution
- Negotiated over 45% of assigned contract terms with vendors and suppliers to secure favorable pricing for clients while maintaining high-quality service delivery standards
Payroll Software Engineer
Pioneer Works Dba Homebase
Denver
11.2021 - 11.2022
- Designed, develop, and maintained robust and scalable payroll software applications
- Designed architecture of payroll system, ensuring it meets scalability, performance, and security requirements
- Created comprehensive technical documentation for payroll software, including code documentation and system architecture diagrams
- Implemented automated payroll processing system, resulting in 30% reduction in processing time and 20% decrease in payroll errors.
Senior Product Manager
Veho Technologies
Boulder
12.2020 - 11.2021
- Managed product launch timelines and coordinated with stakeholders to ensure successful product releases
- Developed market-leading product roadmap that incorporated customer feedback and industry trends, resulting in 30% increase in profits
- Conducted user research to identify customer needs and preferences, which informed product development decisions
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements
Human Capital Project Manager
OptumHealth
08.2019 - 03.2020
- Strategic workforce planning initiatives, aligning human capital strategies with organizational goals
- Design and implement performance management systems, including goal-setting and performance reviews
- Analyze current and future talent needs, considering factors such as skills, demographics, and market trends
- Conducted 360-degree assessments, leading to 15% improvement in leadership effectiveness.
Senior Implementation Team Manager
Anthem
Denver
06.2013 - 07.2019
- Lead and managed team of 13 implementation specialists, providing guidance and support throughout project lifecycles.
- Fostered collaboration with sales, product development, and support teams to ensure seamless handoffs and cohesive customer experience.
- Developed and maintained Agile team culture by facilitating team building activities and promoting an environment of continuous improvement.
- Conducted comprehensive risk assessments for projects, implementing appropriate mitigation strategies to minimize potential issues
Education
J.D. - Certified Associate of Project Management
Project Management Institute
Denver, CO12.2022
Bachelor of Science - Business Education
Metropolitan State University of Denver
Denver05.2010
Skills
- Operational Efficiency
- HTML and XML
- Work Breakdown Structure (WBS)
- Process Improvement Initiatives
- Requirements Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Software Solutions Implementation Manager
Thentia Global
11.2022 - 01.2024
Payroll Software Engineer
Pioneer Works Dba Homebase
11.2021 - 11.2022
Senior Product Manager
Veho Technologies
12.2020 - 11.2021
Human Capital Project Manager
OptumHealth
08.2019 - 03.2020
Senior Implementation Team Manager
Anthem
06.2013 - 07.2019
J.D. - Certified Associate of Project Management
Project Management Institute
Bachelor of Science - Business Education
Metropolitan State University of Denver
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