Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tristan boyd

Seattle

Overview

6
6
years of professional experience

Work History

Barista

Top Pot Doughnuts
Seattle, WASHINGTON
11.2024 - Current
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Help Desk Support Specialist

Seattle Credit Union
Seattle, WASHINGTON
08.2022 - 11.2024
  • Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
  • Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
  • Developed procedures for regular maintenance of computer systems.
  • Created detailed reports describing help desk activities.
  • Opened service tickets for clients, documenting user information, and description of problem.

IT Field Technician

Pacific Office Automation
Seattle, WASHINGTON
01.2019 - 08.2022
  • Tested newly installed hardware components to ensure compatibility with existing systems.
  • Installed, configured and tested workstations, laptops, printers and other peripherals.
  • Coordinated with vendors for warranty repairs or replacements when necessary.
  • Resolved customer inquiries regarding system operations or malfunctions via telephone or email correspondence.
  • Provided technical support to end users for various hardware and software applications.
  • Conducted remote diagnostic assessments using specialized tools to identify root cause of system issues.

Education

High School Diploma -

Red Oak HighSchool
Red Oak, TX
06-2016

Skills

  • Team collaboration
  • Problem solving
  • Relationship building
  • Attention to detail
  • Customer service

Affiliations

  • Gardening
  • Clothing Upcycling
  • Concerts
  • Personal Styling
  • Recipe Development

Timeline

Barista

Top Pot Doughnuts
11.2024 - Current

Help Desk Support Specialist

Seattle Credit Union
08.2022 - 11.2024

IT Field Technician

Pacific Office Automation
01.2019 - 08.2022

High School Diploma -

Red Oak HighSchool

Similar Profiles

CREATE PROFILE
Tristan boyd