Tristan Gavin
West Hollywood,CA
Summary
Dedicated and organized professional with a proven history of managing intricate workloads. Seeking a challenging role in IT Help Desk to leverage strong organizational and problem-solving skills in a dynamic technical environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Production Scheduler
Soona
08.2021 - 04.2022
- Scheduled photo and video shoots for a fast-casual content creation studio startup focused on B2B marketing asset delivery.
- Achieved and maintained a photographer utilization rate of 85% or higher and a 92% accuracy rate while coordinating 60-80 shoots per week.
- Coordinated independent contractors for modeling, styling, and hair and makeup services, ensuring successful shoot execution.
- Analyzed shot lists and communicated with clients to clarify goals, resolving issues, and streamlining processes.
- Collaborated cross-departmentally in a fast-paced remote setting to identify areas of opportunity and streamline processes.
DOT Driver
HomeJames Transportation
08.2022 - 03.2023
- Safely operated vehicles with a crew of 10-14 passengers, navigating challenging mountain passes with a focus on passenger safety.
- Delivered excellent customer service, fostering positive relationships with clients and contributing to a high rate of repeat business.
- Conducted regular maintenance and inspections of vehicles, ensuring compliance with both company standards and Department of Transportation (DOT) requirements.
- Performed daily pre-trip inspections of the truck and cargo, diligently adhering to DOT regulations to maintain a high level of safety and operational standards.
Food Service Supervisor
Bill's Superette
06.2011 - 06.2018
- Successfully reduced monthly waste by 5%, contributing to improved operational efficiency.
- Played a pivotal role in elevating sales by more than 20% through strategic initiatives and customer-focused approaches.
- Assumed responsibility for and conducted comprehensive team training in health service standards, adhering to ServSafe requirements.
- Undertook quarterly audits on food service quality and cleanliness as per management standards, consistently achieving scores of 90% or higher in each audit.
- Led engaging monthly meetings to introduce new products, fostering a team focus on increasing sales.
- Provided in-depth training to workers in customer-facing roles, enhancing overall team performance and customer satisfaction.
Application Coordinator
Quotacy
05.2020 - 10.2020
- Organized and communicated life insurance application updates for 60-70 clients monthly.
- Collaborated with licensing agents to resolve application issues and stayed updated on industry trends and policy changes.
- Addressed customer concerns promptly, demonstrating empathy and providing superior customer experiences.
- Optimized user experience for clients through effective troubleshooting and technical support.
Courier
FedEx
07.2017 - 04.2020
- Executed daily schedules for dedicated routes, achieving on-time delivery with a minimum of 80 packages and 25 pick-ups.
- Maintained timeliness on routes during the holiday season when package numbers tripled.
- Trained and mentored 15 new employees.
- Established lasting relationships with customers through on-time deliveries and professional interactions.
Education
Bachelor of Science - Music Therapy
Augsburg College
Minneapolis, MN04.2016
Associate of Arts - Music Performance
Anoka-Ramsey Community College
Minneapolis, MN05.2013
Skills
- Customer Service
- Effective Communication
- Problem Solving
- Project Coordination
- Attention to Detail
- Effective Time Management
Certification
CompTIA A+ in Progress
Timeline
DOT Driver
HomeJames Transportation
08.2022 - 03.2023
Production Scheduler
Soona
08.2021 - 04.2022
Application Coordinator
Quotacy
05.2020 - 10.2020
Courier
FedEx
07.2017 - 04.2020
Food Service Supervisor
Bill's Superette
06.2011 - 06.2018
Bachelor of Science - Music Therapy
Augsburg College
Associate of Arts - Music Performance
Anoka-Ramsey Community College
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