Malaika Segal
Fort Lauderdale,FL
Summary
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, time management, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Hospitality Team Member
Bolay
Fort Lauderdale, Florida
07.2024 - Current
- Followed health department guidelines when handling food items.
- Provided training support for new hires within the hospitality team.
- Received payment from customers and processed transactions accurately.
Food Server
Ocean One Bar and Grille
Delray Beach, Florida
03.2022 - 12.2023
- Trained new servers, sharing best practices and company standards.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Managed multiple tables simultaneously while maintaining high standards of customer service.
Cash Handler
Chipotle
Columbia, MD
09.2022 - 03.2023
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Provided excellent customer service to ensure a positive customer experience.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Cashier Team Lead
Philly’s best pizza and subs
Columbia, Maryland
07.2020 - 05.2021
- Coordinated with other departments when additional support was needed during peak hours.
- Maintained work area and kept cash drawer organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Customer Service
Sweet and Treats Creamery
Columbia, Maryland
05.2016 - 05.2018
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer care.
- Greeted customers and provided friendly customer service.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
Education
Bachelor of Arts - Physical Therapy
Florida Atlantic University
Boca Raton, FL01-2027
Skills
- Customer service focus
- Professional appearance
- Reliability and punctuality
- Effective communication
- Analytical thinking
- POS systems
Timeline
Hospitality Team Member
Bolay
07.2024 - Current
Cash Handler
Chipotle
09.2022 - 03.2023
Food Server
Ocean One Bar and Grille
03.2022 - 12.2023
Cashier Team Lead
Philly’s best pizza and subs
07.2020 - 05.2021
Customer Service
Sweet and Treats Creamery
05.2016 - 05.2018
Bachelor of Arts - Physical Therapy
Florida Atlantic University