Tristan Grabis
San Diego
Summary
Dedicated hospitality student specializing in Meetings and Event Coordination, with a strong background in customer service. Proven ability to manage guest inquiries and resolve complaints efficiently, ensuring exceptional experiences. Experience in coordinating events and facilitating communication between departments to enhance operational effectiveness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Royal Serive Agent
Fairmont Grand Del Mar
San Diego
10.2025 - Current
- Managed guest inquiries, delivering exceptional service to enhance guest experience at luxury resort.
- Resolved guest complaints promptly, contributing to high satisfaction levels and positive guest feedback.
- Coordinated reservations, streamlining check-in and check-out processes for increased guest satisfaction.
- Coordinated special requests for events and VIP guests at the luxury resort.
- Delivered customer service to clients via phone and email, addressing inquiries and concerns.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Facilitated communication between departments to streamline operations effectively.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
Package Attendent
United Parcel Service
01.2024 - 10.2025
- Efficiently sort and load packages for delivery, ensuring accurate handling to minimize damage.
- Scanned packages to ensure accurate tracking and organization.
- Lifted and moved packages of varying weights to streamline loading and unloading.
- Organized workspace to enhance operational efficiency.
- Collaborate with the team and demonstrate flexibility with hours to ensure timely delivery of shipments.
Quick Service Food Attendent
Playa Bowls
01.2022 - 01.2024
- Greeted customers and provided excellent customer service.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Resolved customer complaints professionally, enhancing overall satisfaction.
- Prepared food orders quickly, accurately, and efficiently.
- Monitored inventory levels of food supplies and notified manager when stock needed replenishing.
- Recorded sales transactions accurately, supporting efficient end-of-day reporting.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
Restaurant Busser
Bay Head Yacht Club
01.2020 - 01.2022
- Provided friendly and accommodating customer service to enhance guest experience
- Reset tables promptly with clean silverware, napkins and condiments. Followed up with customers regarding their satisfaction with the services provided
- Assisted servers by refilling beverages, clearing dishes, carrying trays, and delivering food items to the table.
- Ensured cleanliness of work station during shift by wiping down counters, tables, and chairs
Education
Bachelor - Hospitality and Tourism Management
San Diego State University
San Diego, CA01-2027
High School Diploma -
Point Pleasant Borough High School
Point Pleasant, NJ01-2023
Skills
- Customer service
- Client relationship management
- Effective communication
- Conflict resolution
- Creative problem solving
- Adaptability
- Time management
- Creative problem solving
- Leadership
Languages
- English, fluent
- Spanish, basics
Certification
- Food Handlers Certification (San Diego)
Timeline
Royal Serive Agent
Fairmont Grand Del Mar
10.2025 - Current
Package Attendent
United Parcel Service
01.2024 - 10.2025
Quick Service Food Attendent
Playa Bowls
01.2022 - 01.2024
Restaurant Busser
Bay Head Yacht Club
01.2020 - 01.2022
Bachelor - Hospitality and Tourism Management
San Diego State University
High School Diploma -
Point Pleasant Borough High School