Tristan James
Smyrna,TN
Summary
Dynamic and engaging hospitality professional with a proven track record at Jonathan’s Grille, Cheesecake Factory, and Legends Steakhouse. Recognized for exceptional customer service and strong multitasking abilities, consistently enhancing guest experiences. Highly reliable team player skilled in payment processing and effective communication, ensuring seamless operations and a welcoming atmosphere in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Jonathan’s Grille
03.2023 - 12.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Cheesecake Factory
11.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Expo
Legends Steakhouse
03.2016 - 09.2021
- Managed multiple tables efficiently while maintaining high service standards.
- Efficiently served dishes and refreshments, maintaining focus on guest requirements.
- Utilized POS system to efficiently process orders.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor Of Business Administration - Finance
Middle Tennessee State University
Murfreesboro, TN12.2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
Accomplishments
Dale Carnegie HR Award Spring 2018
TN Achieves Mentor 2018-2020
Timeline
Bartender/Server
Jonathan’s Grille
03.2023 - 12.2024
Server
Cheesecake Factory
11.2021 - 03.2023
Server/Expo
Legends Steakhouse
03.2016 - 09.2021
Bachelor Of Business Administration - Finance
Middle Tennessee State University