Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Tristan Lawniczak

Houston,TX

Summary

Results-oriented retail leader with over five years of experience in managing teams to drive sales growth and enhance customer satisfaction. Demonstrated expertise in optimizing store operations and visual merchandising, consistently exceeding sales targets. Recognized for maintaining store integrity during challenging circumstances and delivering exceptional performance.

Overview

5
5
years of professional experience

Work History

Store Manager

Casper
04.2024 - Current
  • Lead, mentor, and coach a high-performing sales team, driving consistent achievement of sales targets and enhancing individual team member performance
  • Strategize and implement innovative sales tactics, improving customer satisfaction and increasing store performance metrics
  • Spearhead visual merchandising strategies, optimizing product displays and store layout to improve the shopping experience and maximize sales
  • Track key performance indicators (KPIs) to assess store performance, implementing corrective actions when necessary to maintain or exceed targets

Associate Store Manager

Casper
07.2022 - 04.2024
  • Provided real-time coaching and support to team members, focusing on product knowledge and customer service to improve overall sales effectiveness
  • Resolved escalated customer concerns with personalized solutions, strengthening customer relationships and loyalty
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Key Carrier

TJ Maxx
10.2021 - 07.2022
  • Promoted to Key Carrier during a time of staffing shortages, including multiple Assistant Manager positions and a missing Store Manager, to help maintain store operations and ensure continued performance
  • Managed store opening and closing procedures, safeguarding security and operational integrity for a store with $14 million in annual sales
  • Led cross-departmental collaboration to resolve complex customer issues, improving overall service efficiency

Customer Experience Coordinator

TJ Maxx
12.2019 - 10.2021
  • Trained and mentored staff on customer service techniques to ensure consistent delivery of excellent service
  • Acted as the primary point of contact for customer concerns, resolving issues promptly to maintain satisfaction and loyalty
  • Maintained an application penetration rate of 1%, driving customer sign-ups for the TJ Maxx Rewards program

Education

KLIEN OAK HIGH SCHOOL -

KLIEN OAK HIGH SCHOOL

Skills

  • Leadership and teambuilding
  • Strong communication and interpersonal skills
  • Strategic thinking and problem-solving
  • Decision-making and conflict resolution
  • Proficiency in fast-paced retail environments

Timeline

Store Manager

Casper
04.2024 - Current

Associate Store Manager

Casper
07.2022 - 04.2024

Key Carrier

TJ Maxx
10.2021 - 07.2022

Customer Experience Coordinator

TJ Maxx
12.2019 - 10.2021

KLIEN OAK HIGH SCHOOL -

KLIEN OAK HIGH SCHOOL

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Tristan Lawniczak