Results-driven dispatcher with a proven track record at Ernst Concrete, enhancing operational efficiency through effective route management and real-time communication. Skilled in problem-solving and customer relations, I implemented process improvements that reduced delivery delays and trained new hires to ensure seamless operations.
Work History
Dispatcher
Ernst Concrete
Monroe, OH
2025 - 2026
Coordinated timely dispatch of deliveries to optimize route efficiency.
Monitored vehicle locations using GPS tracking systems for real-time updates.
Communicated effectively with drivers to resolve delivery issues promptly.
Assisted in scheduling and routing to enhance operational workflow.
Dispatcher
Steve Rauch Inc
Dayton, OH
2022 - 2024
Coordinated daily dispatch operations to ensure timely delivery of materials.
Monitored vehicle locations using GPS tracking systems for efficient route management.
Communicated with drivers and customers to confirm delivery schedules and resolve issues.
Maintained accurate records of shipments, deliveries, and equipment usage for reporting purposes.
Implemented process improvements that enhanced operational efficiency and reduced delays.
Assisted in training new dispatch staff on procedures and software applications used in operations.
Bartender
Smokey Bones Bar & Fire Grill
Dayton, OH
2020 - 2022
Prepared and served drinks following established recipes to ensure consistency.
Maintained cleanliness and organization of bar area, enhancing overall guest experience.
Assisted in managing inventory levels, ensuring timely restocking of supplies.
Collaborated with kitchen staff to coordinate food and beverage service for events.
Engaged with customers to provide personalized service and build rapport.
Implemented efficient workflow processes to reduce wait times during peak hours.
Developed specialty cocktails that increased guest satisfaction and repeat business.
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Smokey Bones Bar & Fire Grill
Dayton, OH
2016 - 2020
Provided exceptional customer service in fast-paced dining environment.
Managed food and beverage orders efficiently to ensure timely delivery.
Collaborated with kitchen staff to confirm order accuracy and quality.
Maintained cleanliness and organization of dining area and service stations.
Assisted in training new staff on restaurant procedures and menu items.
Resolved customer complaints promptly to enhance guest satisfaction.
Promoted daily specials to increase sales and improve guest experience.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Restaurant Hostess
Smokey Bones Bar & Fire Grill
Dayton, OH
2014 - 2016
Greeted guests warmly, ensuring positive first impressions and enhancing customer experience.
Managed reservations efficiently using restaurant management software, optimizing seating arrangements.
Assisted in training new hosts, promoting teamwork and consistency in service standards.
Coordinated with kitchen and servers to streamline service flow during peak hours.
