Tristan Paaga
Parker
Summary
Results-driven System Support Specialist with expertise in SQL, Excel, and process improvement within high-volume operational environments. Proven ability to streamline workflows, develop custom scripts, and improve reporting accuracy across multiple systems. Brings strong attention to detail, organizational discipline, and clear communication to cross-functional partnerships. Comfortable navigating ambiguity and ensuring reporting integrity in fast-paced service operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Support Specialist
ADT Security
Aurora, CO
10.2016 - Current
- Analyzed system performance data to identify trends and recommend strategic improvements for efficiency.
- Developed custom scripts to automate repetitive tasks, increasing accuracy while reducing time spent on manual efforts.
- Streamlined processes for better workflow management through implementing new software solutions.
- Utilized SQL to extract and manipulate large datasets for analysis and decision-making support.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Eaglecrest High School
Centennial, COSkills
- Proficient in Excel
- Three years of hands-on SQL experience
- Strong organizational skills
- Skilled at prioritizing tasks in dynamic settings
- Task prioritization
- Clear verbal communication
- Team collaboration
- Tableau data visualization skills
- Experience with Salesforce
- AI-Assisted Analytics & Workflow Optimization
Accomplishments
- Built and maintained a recurring analytics report that captured jobs preventing unnecessary truck rolls, generating over $900,000 in cumulative cost savings by reducing avoidable dispatches and optimizing resource allocation.
- Developed and automated reporting solutions for Systems and partner teams, reducing manual reporting effort and effectively reclaiming FTE capacity for strategic and operational work.
- Built and currently maintain 20+ SQL-based reporting scripts and Tableau dashboards supporting cross-functional operational analytics, improving data accessibility, accuracy, and reporting efficiency.
Certification
Work-Like AI Certification
Timeline
System Support Specialist
ADT Security
10.2016 - Current
High School Diploma -
Eaglecrest High School