Felipe Torrado

• Curating level one - level three technical support, troubleshooting, expediting problem diagnosis, resolution and
  escalations by 90%
• Created and maintained Knowledge Base articles pertaining to client processes and common fixes/troubleshooting, for future instances.
• Delivering expert resolution of complex computer and networking issues, maintaining a 100% CSAT score from
  clients
• Performing system support for more than 100 different companies, managing over 50 unique applications and
  software. (Example: Quickbooks, Sage. Primesuite Greenway Health, OPIE Systems, etc.)
• Resolving clients’ issues by providing support and troubleshooting for VOIP Systems (Star2Star)
• Skilled in Active directory, onboarding and offboarding processes
  
• Perform daily, weekly and monthly managed services tasks and distributing client reports, including but not limited to server maintenance (Backups, Firewall [Sonicwall] troubleshooting, upkeep.)
  
• Removed malware, ransomware and other threats from laptops and desktop systems. Assessed threat, to ensure severity of security incident.
• Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Actively engage customers by providing knowledge of Computer products and services while demonstrating how it may benefit them with client focused personalized solutions.
  ⦁ Take ever changing and growing technology and services and made it simple for customers and other employees to understand using coaching to keep up to date with Intel.
  ⦁ Work closely with a team that consisted of different specialist such as Microsoft and Apple and mastered both products to further be able to engage a customer’s needs and wants.
  ⦁ Consulted different products and services based off client’s issue with their computers and systems to then relay the information with Geek Squad, the analysts to be sure the customer was satisfied and pleased with the quality of work and service given.

Sales Representative
⦁ Built strong relationships with customers by actively listening to their needs and wants, developing a basket of services and products tailor fit to their needs in the process.
⦁ Utilized company programs such as CoreBlue to assure customers were able to have full knowledge of their products and full service the clients with an array of services offered to them.
⦁ Field questions about product features and explain the benefits to customers in a way that is engaging and develops a newfound relationship with the customer using these products and services to provide loyalty to the brand.

• Responsible for a strict adherence to recipe standards
• Racticed safe food handling, cleanliness, safety, and sanitation standards during the shift and prepares food with proper safety equipment, tools
• Esponsible for knowing the food hierarchy in the storage of products in the walk-in cooler and walk-in freezer, and also keeping the dry storage organized
• Maintained each line station, and monitoring ticket times and food quality
• Ssisted in training of new hires, job expectations and how to succeed.

• Maintained kitchen clean and orderly condition
• Ensured equipment was maintained in a working state
• Assisted Chef in preparation and cooking of food
• Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.