Tristan Pieruschka
Las Vegas,NV
Summary
Dedicated and experienced aviation operations leader with a strong track record of guiding teams toward safe, efficient, and on-time performance. Skilled in staff scheduling, training, policy implementation, and operational oversight. Known for clear communication, decisive leadership, and the ability to maintain high standards in fast‑paced, safety‑critical environments.
Overview
10
10
years of professional experience
Work History
Ramp Supervisor
Southwest Airlines
Las Vegas, NV
04.2023 - Current
- Coordinated ramp agent and ground support personnel training to support safe, efficient aircraft operations.
- Monitored compliance with safety protocols and regulatory requirements to maintain secure work environment.
- Coordinated baggage cargo and freight loading/unloading activities to ensure accurate aircraft turnaround processes.
- Develop and deliver training programs for new and current employees, including proper use of ground support equipment and vehicles.
- Managed communications and coordination between ramp operations and cross-department teams to ensure uninterrupted daily workflow.
- Compiled and maintained detailed ramp activity, incident, and operational reporting records to enable management review.
- Monitored operational performance metrics and addressed operational issues to support scheduled, safe, efficient task execution.
- Monitored emergency situations, responding and implementing required procedures as conditions warranted.
Manager On Duty
Worldwide Flight Services
Las Vegas
03.2021 - 04.2023
- Managed personnel in the assigned functional area.
- Coordinated staff schedules, optimizing workforce allocation during peak periods.
- Trained new employees on operational protocols and customer service excellence.
- Monitored performance metrics, identifying areas for operational enhancements.
- Collaborated with management to develop strategic plans for resource optimization.
- Led incident response efforts, ensuring compliance with safety regulations and protocols.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Monitored the work of employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
- Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
- Implemented process improvements that enhanced turnaround times for baggage handling.
Customer Service Trainer
Frontier Airlines
Las Vegas
03.2017 - 03.2021
- Coordinated the delivery and facilitation of Airport Customer Service training.
- Supported training initiatives and coordinated project logistics and implementation.
- Conducted initial, recurrent, and operational training programs, supervising students to ensure understanding of key concepts.
- Remain up-to-date on all policies and procedures related to Airport job functions.
- Updated course curricula to ensure training content remained relevant and aligned with current policies.
Education
High School Diploma -
Liberty High School
Henderson, NV06-2005
Skills
- Staff Scheduling & Workforce Planning
- Operational Oversight
- Safe Work Practices
- Personnel Accountability
- Employee Training & Development
- Performance Reviews & Coaching
- Process Improvement
- Policy Implementation
- Verbal & Written Communication
- Managing Operational Efficiency
- Employee Support & Engagement
- Employee engagement
Timeline
Ramp Supervisor
Southwest Airlines
04.2023 - Current
Manager On Duty
Worldwide Flight Services
03.2021 - 04.2023
Customer Service Trainer
Frontier Airlines
03.2017 - 03.2021
High School Diploma -
Liberty High School