Tristan Pounds
IT Manager
Philadelphia,PA
Summary
Well-versed IT Professional with over 11 years of experience implementing and supporting web-based and on-premise applications, mainframe, .NET, and Oracle-based systems. Knowledgeable in oversight of technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
IT Manager
City of Philadelphia, Office of Innovation & Technology (Department of Revenue)
Philadelphia, PA
04.2020 - Current
- Oversaw technical projects for Water Revenue, Payment Processing, and technical support team.
- Implemented public facing online appointment and "call back" queues for Customer Service and Cashiering units during COVID-19 pandemic.
- Implemented online one-time ACH payment option for Philadelphia counties to make electronic payments, effectively creating a new payment method for 40 million dollars of annual payments.
- Facilitated deployments for over 200 computing devices (laptops, desktops, and tablets) for remote work during COVID-19 pandemic. This included facilitating remote training for end-users to learn how to access VPN, and maintaining security of remote devices by monitoring information security software updates.
- Enhanced the Water Revenue eBilling platform to display up-to-date meter readings in hourly, weekly, and monthly intervals. Giving customers visibility to see their most recent water usage, and to receive alert notifications for leaks, high usage, and zero usage based on formulaic values.
- Assisted with migration legacy receivables mainframe system over to a modernized platform.
Senior Business Analyst
City of Philadelphia, Office of Innovation & Technology (Department of Revenue)
03.2016 - 04.2020
- Generated process flow diagrams in Visio, generated use-cases covering all the functional requirements and created business process mapping documents.
- Strong experience in gathering, analyzing, creating work products, and documenting requirements. While using waterfall and agile methodologies.
- Worked with developers and DBA's to ensure change control procedures were met when implementing application changes to production environments.
- Prepared written and oral reports, memos and presentations to communicate project objectives or outcomes to executives, non‐technical staff, and the public.
- Engaging departmental (technical and/or operational) stakeholders to define the objectives, goals, deadlines and deliverables for projects.
- 3+ year experience with supervising an application support group who were responsible for providing and managing end-user security for Oracle, mainframe, and .NET COTS applications. This group also provided end-user training for various departments and third parties on our back-end billing systems.
Network Support Specialist
City of Philadelphia, Department of Revenue
08.2015 - 03.2016
- Monitored access logs, conducted confidentiality training and security awareness.
- Create or revise user instructions, procedures, or manuals. Drafted access control policies using FTI control standards.
- Configure security settings or access permissions for groups or individuals.
- Identified and processed inactive user IDs from Oracle-based and mainframe billing systems.
- Oversee the daily performance of computer systems.
Computer User Support Specialist
City of Philadelphia, Department of Revenue
09.2011 - 08.2015
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
Education
Management Information Systems
Community College of Philadelphia
Philadelphia, PACommunications Technology
Lincoln University
Lincoln University, PASkills
Project Management
Business Analysis
Leadership
Microsoft Office
Vendor Management
Certification
Business Process Analysis and Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Process Analysis and Management
06-2021
IT Manager
City of Philadelphia, Office of Innovation & Technology (Department of Revenue)
04.2020 - Current
AWS Technical Essentials
03-2020
Senior Business Analyst
City of Philadelphia, Office of Innovation & Technology (Department of Revenue)
03.2016 - 04.2020
Network Support Specialist
City of Philadelphia, Department of Revenue
08.2015 - 03.2016
Computer User Support Specialist
City of Philadelphia, Department of Revenue
09.2011 - 08.2015
Management Information Systems
Community College of Philadelphia
Communications Technology
Lincoln University