Tristan Rodenborn
Santa Rosa,CA
Summary
Customer-focused candidate eager to put excellent interpersonal and story telling skills into practice. Handles fast-paced environments with communication and hustle. Trainable and committed to creating warm and inviting atmosphere for all customers.
Overview
7
7
years of professional experience
Work History
Wine Educator
Copain Wines
05.2024 - Current
- Enhanced customer wine knowledge by conducting informative and engaging wine tastings.
- Managed client inquiries and reservations for wine education events, ensuring seamless coordination and execution.
- Organized exclusive vineyard tours for premium customers, providing an immersive experience into the world of winemaking.
Estate Host
Siduri Wines
10.2023 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Grew individual sales month over month.
- Managed 50/50 Admin/TR revenue splits.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Was able to shine light on the Siduri brand/vineyards stories confidently to customers during tastings/outreach.
Account Sales Executive/Regional Sales Trainer/DMIT
Regal Wine Company
06.2021 - 10.2023
- Managed a high volume territory of 48 chain retail accounts throughout North Sacramento.
- Onboarded and trained all new hires within Northern California.
- Conducted all ride along interviews for potential new hires in Sacramento area.
- Delivered weekly email updates to 30+ executives across the sales division highlighting effective pre-planning strategies.
- Calculated bonus on Excel for all team members.
- Presented sales strategies at team meetings.
Teller
Wells Fargo
09.2019 - 12.2020
- Received and disbursed payments/deposits by cash, check, and credit cards using electronic scanners and cash registers.
- Issued receipts, refunds, credits, or change to customers.
- Initiated sales presentations for premium accounts/services to customers.
Team Member
State Farm
08.2017 - 09.2019
- Answered customer questions and provided information on procedures and policies
- Contacted customers via phone/e-mail regarding past-due billing
- Resolved escalated customer issues.
Education
Bachelor of Science - Business Administration
California State University Stanislaus
Turlock, CA12.2020
Skills
- Fast paced environments
- Sales
- Microsoft Office
- Customer service
- Team Collaboration
- Effective Time Management
Accomplishments
- Winner of Rep of the Quarter/Month, Brand Awards, Hungry Dog, "A" Survey's.
- Master Sommelier Level 1 Certified.
Timeline
Wine Educator
Copain Wines
05.2024 - Current
Estate Host
Siduri Wines
10.2023 - 04.2024
Account Sales Executive/Regional Sales Trainer/DMIT
Regal Wine Company
06.2021 - 10.2023
Teller
Wells Fargo
09.2019 - 12.2020
Team Member
State Farm
08.2017 - 09.2019
Bachelor of Science - Business Administration
California State University Stanislaus
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