Tristan Taylor
Westville
Summary
Dynamic professional with a proven track record in customer service and sales at America's Car-Mart. Recognized for building strong customer relationships and enhancing team performance. Skilled in decision-making and staff supervision, I excel in creating effective training processes that drive repeat business and improve service quality.
Overview
9
9
years of professional experience
Work History
Assistant Manager
America's Car-Mart
07.2024 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Modified customer accounts if needed.
- Counsel customers who are continuously late on their payments.
- FMV vehicles that have been repossessed.
- Approve sales.
Sales Associate
America's Car-Mart
07.2019 - 07.2024
- Engaged with customers to effectively build rapport and lasting relationships.
- Made prospect calls, texts, and emails daily.
- Maintained cleanliness of vehicles. Vacuumed, wiped down, and washed weekly.
- Put gas in vehicles as needed.
- Met customers on the lot with excitement in under 2 minutes.
- Won Pacesetter award in March 2023.
Customer Service Representative
Best Buy
10.2016 - 12.2019
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Implemented and developed customer service training processes.
Education
No Degree - General Studies
Northeastern State University
Tahlequah, OK05-2018
Skills
- Customer service
- Sales monitoring
- Decision-making
- Team leadership
- Adaptability and flexibility
- Staff supervision
Pacesetter Award March 2023
For going above and beyond expectation.
Timeline
Assistant Manager
America's Car-Mart
07.2024 - Current
Sales Associate
America's Car-Mart
07.2019 - 07.2024
Customer Service Representative
Best Buy
10.2016 - 12.2019
No Degree - General Studies
Northeastern State University
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