Tristen Bussey
Martinez,CA
Summary
Dynamic Front of House Manager with extensive experience at Sheehans Irish Pub, excelling in guest relations and conflict resolution. Proven track record in staff management and training, enhancing team performance and customer satisfaction. Adept at POS system operations, fostering a positive dining environment while driving operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Manager/Server
Sheehans Irish Pub
03.2025 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Made sure all of our Masters week reservations were sat as soon as they came through the door as well as sitting as many walk-ins as possible even through multiple obstacles.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Sheehans Irish Pub
09.2023 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Food Runner/BarBack
Sheehans Irish Pub
11.2022 - 09.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Pizza Maker/Pasta
Pizza Central
10.2022 - 04.2023
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
Lifeguard
Aquatic Center
05.2022 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
Chef
Finch and Fifth
09.2021 - 08.2022
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
Lifeguard
Kroc Center
04.2021 - 04.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
Lifeguard
Brynwood Pool
04.2021 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
High School Diploma -
Aquinas High School
Augusta GA05-2024
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Training and mentoring
- POS system operations
- Restaurant operations
- Team oversight
- Staff supervision
Certification
- First Aid/CPR Certified
Timeline
Front of House Manager/Server
Sheehans Irish Pub
03.2025 - Current
Server
Sheehans Irish Pub
09.2023 - 03.2025
Food Runner/BarBack
Sheehans Irish Pub
11.2022 - 09.2023
Pizza Maker/Pasta
Pizza Central
10.2022 - 04.2023
Lifeguard
Aquatic Center
05.2022 - 09.2022
Chef
Finch and Fifth
09.2021 - 08.2022
Lifeguard
Kroc Center
04.2021 - 04.2022
Lifeguard
Brynwood Pool
04.2021 - 09.2021
High School Diploma -
Aquinas High School
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