Tristen Howton
Granbury,TX
Summary
Dedicated Service Advisor with over 8 years of experience in the automotive industry. Skilled in coordinating service appointments, providing vehicle maintenance advice, and managing customer interactions. Committed to fostering positive customer experiences and ensuring timely service delivery.
Overview
9
9
years of professional experience
Work History
Service Advisor
Granbury KIA
Granbury, texas
07.2018 - Current
- Coordinated service appointments and managed customer wait times efficiently.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Educated customers on service plans, warranties, and product offerings available.
- Handled customer complaints professionally, resolving issues to ensure satisfaction.
- Collaborated with technicians to ensure accurate diagnosis of vehicle issues.
- Promptly responded to customer inquiries via phone, email or in person.
Service Receptionist
Southwest Ford Inc
Weatherford, Texas
07.2017 - 07.2018
- Welcomed customers with a friendly demeanor at the reception area. while addressing inquiries at Southwest Ford Inc.
- Coordinated service appointments using dealership management software to enhance operational efficiency.
- Prepared customer files and necessary documentation for service advisors to facilitate smooth appointment processes.
- Processed customer payments and maintained accurate transaction records.
- Maintained cleanliness and organization of reception area and waiting room to foster a welcoming environment.
Education
High School Diploma -
Aledo High School
Aledo06-2015
Skills
- Service estimation
- Appointment scheduling
- Warranty management
- Customer relationship management
- Repair order management
- Service recommendations
- Problem solving
- Attention to detail
- Time management
Timeline
Service Advisor
Granbury KIA
07.2018 - Current
Service Receptionist
Southwest Ford Inc
07.2017 - 07.2018
High School Diploma -
Aledo High School