Tristian Richard
Cypress,TX
Summary
Proven Clinic Specialist with a track record of enhancing customer satisfaction and loyalty at Milan Laser Hair Removal. Expert in communication and time management, adept at building professional relationships and increasing sales. Skilled in front desk management and appointment scheduling, consistently achieving operational excellence and customer service goals.
Overview
9
9
years of professional experience
Work History
Clinic Specialist
Milan Laser Hair Removal
Cypress, TX
07.2024 - 12.2024
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Processed payments from customers in accordance with company policies and procedures.
- Conducted regular audits of patient files to ensure accuracy and completeness.
- Answered incoming calls from patients inquiring about services provided by the clinic.
- Scheduled follow-up appointments for patients based on providers instructions.
Customer Service Representative
QVC Call Center-Remote
San Antonio, TX
03.2024 - 07.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
Assistant Manager of Operations
Gap
Baton Rouge, LA
05.2016 - 01.2024
- Trained new hires on company policies and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
Education
Bachelor of Science - Rehabilitation Science
Southern University And A&M College
Baton Rouge, LASkills
- Appointment scheduling
- Communication skills
- Time management
- Sales training
- Customer satisfaction
- Front desk management
Timeline
Clinic Specialist
Milan Laser Hair Removal
07.2024 - 12.2024
Customer Service Representative
QVC Call Center-Remote
03.2024 - 07.2024
Assistant Manager of Operations
Gap
05.2016 - 01.2024
Bachelor of Science - Rehabilitation Science
Southern University And A&M College
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