Tristin Martinez
La Quinta,Ca.
Summary
Dynamic professional with extensive experience in customer service and sales support, notably at Apple. Proven ability to resolve conflicts and enhance guest satisfaction through effective communication and attention to detail. Skilled in payment processing and team collaboration, consistently achieving high performance metrics and fostering strong customer relationships.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Hyatt
Indian Wells, CA
09.2024 - Current
- Ensured smooth operations of front desk area through effective collaboration with colleagues.
- Provided excellent customer service while adhering to company policies.
- Processed payments accurately and efficiently, minimizing errors.
- Communicated information about hotel amenities, services, and local attractions.
- Answered phone inquiries, responded to questions, and took messages efficiently.
- Generated daily reports detailing occupancy levels and revenue amounts.
- Supervised front desk operations and ensured smooth guest check-in processes.
- Trained and mentored new front desk staff on policies and procedures.
- Resolved guest inquiries and complaints efficiently to enhance satisfaction.
Brand Ambassador
BNP Paribas Open
Indian Wells, CA
03.2025 - Current
- Managed relationships with vendors involved in promotional activities.
- Engaged customers through social media platforms to create a sense of community around the brand.
- Gathered customer feedback for product development purposes.
- Provided customer service support during promotional events or when needed.
- Collaborated with creative professionals to develop effective marketing strategies.
Associate Level 5
In-N-Out Burger
La Quinta, Ca.
08.2017 - 12.2024
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Performed cash register functions accurately and efficiently.
- Greeted customers to determine wants or needs.
- Prepare Produce For Business Needs
- Take orders Efficiently
- Perform Bank deposits.
- Set up safe and drawer counts.
- Clean up at opening and closing shifts.
- Organize for the next business day.
- Trained new associates on store operations, policies, and procedures.
Sales Specialist
Apple
11.2021 - 04.2024
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Developed key customer relationships to increase sales.
- Performed data entry into CRM system including account information and sales activity logs.
- Established processes for tracking leads from initial contact through closure of sale.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Created customized presentations for potential customers.
- Maintained accurate records of customer interactions and transactions.
- Provided technical support to customers regarding product features and usage.
- Resolved customer complaints in a timely manner.
Education
HS Diploma - General Education
Cabrillo Point Academy
Indio, Ca06.2021
General Education
La Quinta High School
La Quinta, Ca10.2019
Skills
- Customer service
- Payment processing
- Conflict resolution
- Team collaboration
- Communication skills
- Time management
- Attention to detail
- Organizational skills
- Hospitality services
- Sales support
- Problem-solving skills
- Listening skills
- Guest services
- Effective planning
References
- Calvin Watts - (760) 902-0915
- UK Bunley - (206) 886-5797
- Zoe Natividad - (760) 220-3078
Timeline
Brand Ambassador
BNP Paribas Open
03.2025 - Current
Front Desk Supervisor
Hyatt
09.2024 - Current
Sales Specialist
Apple
11.2021 - 04.2024
Associate Level 5
In-N-Out Burger
08.2017 - 12.2024
HS Diploma - General Education
Cabrillo Point Academy
General Education
La Quinta High School
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